Performance Analyst

Equans Group; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A facilities management service provider is seeking a Performance Analyst in Liverpool to monitor and optimize contract performance, ensuring compliance with KPIs. The role involves data analysis and stakeholder coordination. Candidates with strong communication skills and experience in Facilities Management are preferred, along with a competence in Microsoft Excel. This full-time position offers a competitive salary and several employee benefits, including 25 days of annual leave and a discount program.

Benefits

25 days annual leave (+ public holidays)

Life Cover equivalent to 1.5 times annual salary

Employee discount shopping schemes

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

Corporate social responsibility days

Broad range of learning opportunities

Attractive Employee Referral Rewards Scheme

Access to employee networks

24/7 Employee Assistance Program

Qualifications

• Good communicator with the ability to build strong working relationships.
• Ability to extract and analyze large volumes of data to produce accurate reports.
• Strong organizational skills and proactive work ethic.
• Able to work well under pressure and drive contract performance.
• Previous experience in Facilities Management preferred.

Responsibilities

• Oversee administration for SLA/KPI delivery.
• Analyze performance and produce improvement reports.
• Hold regular meetings with Helpdesk management.
• Administer contract-related documentation and reporting.
• Evaluate productivity and identify resource gaps.

Skills

Good communication skills

Data analysis

Stakeholder coordination

Organizational skills

Problem-solving

Tools

Microsoft Excel

Job description

Equans is looking for a Performance Analyst to join our team in Speke on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary and benefits package.

You will be responsible for monitoring evaluating and optimising the performance of the Knowsley Schools contract to ensure the service delivery meets contractual obligations and KPIs. The role involves data analysis, reporting and stakeholder coordination and compliance oversight.

What will you deliver?

• Overseeing the administration/delivery of information required for SLA/KPI’s.
• Collate, analyse and finalise Paymech report in readiness for submission with monthly reporting pack.
• Present and update Paymech data as part of monthly call with external stakeholders.
• Analysising performance, producing reports identifying areas of improvement and increased monitoring.
• Analyse the Helpdesk’s handling of reactive work orders to ensure they are accurately logging tasks with the concise detail and assigning the correct resources.
• Hold regular meetings/calls with central Helpdesk management team to ensure a consistent and expected level of service delivery is being achieved and implement improvements where required.
• Produce weekly analytical data reports on reactive Work Order performance.
• Produce routine reports/presentations/statistical data for the Contract Management Team to assist with the effective management of the contract.
• Carry out other duties requested by the Account Manager to maintain the effective support of the Contract Management Team.
• First stage approver on Subcontractor reactive POs.
• Contract POC for material orders supported by the contract administrator.
• Co-ordinate weekly / monthly reporting correspondence.
• Administer, document, record and oversee all authority damage forms. Ensuring ownership of tracking the process for the contract.
• Submit all extension requests, track and monitor responses. Ensure Maximo is updated throughout the extension process.
• Analyse and report on subcontractor performance for inclusion in subcontractor performance meetings.
• Evaluate resource productivity across the contract. Identify any key themes and resource gaps that are impacting on the contract performance.
• Deep dive into previous months performance- produce a lessons learned/action log.

What can we offer you?

On offer is a competitive salary and benefit package, which includes:

• 25 days annual leave(+ public holidays).
• Life Cover equivalent to 1.5 times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Holiday purchase scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are you?

• Good communicator with interpersonal skills and ability to build strong working relationships with internal and external stakeholders at all levels.
• Able to extract, review and decipher large volumes of data to formulate accurate reports for review with internal management team and external stakeholders.
• Excellent organisational skills with a strong, proactive work ethic.
• Strong competence in use and delivery of Microsoft Office 365 packages – specifically Excel.
• Able to work well under pressure and drive performance of contract.
• Able to take a positive approach to problem solving.
• Able to cope with and introduce change positively.
• Previous experience within a Facilities Management role preferred.
• Knowledge of a PFI environment would be advantageous though not essential.

This role includes an Enhanced DBS with Barred Lists check therefore ability to pass is essential.

Who are we?

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.

Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.

Our ambition

At Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values—Accountability, Respect, Team Spirit, and Service Focus.

We take ownership, act with integrity, and set high standards. We listen, support, and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers' needs in a proactive and pragmatic way. These values shape our culture, strengthen our community, and inspire us to deliver excellence every day.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans & Reservists, WOMEN Together (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.