People Services Coordinator

Welcome Break Ltd; Milton Keynes; On-site; GBP 25,000 - 34,000; Full time

Job summary

A leading hospitality company in the UK is looking for a dedicated People Coordinator to join its HR team in Milton Keynes. The role involves supporting operations and HR departments with a focus on administrative tasks like candidate management, onboarding processes, and ensuring compliance with employment regulations. The ideal candidate should have a background in HR administration, excellent communication skills, and be proficient with HR tools such as Zendesk. This position offers a supportive work environment and opportunities for professional development.

Benefits

Employee discounts

Career development opportunities

Qualifications

• Experience in HR administration or a similar role.
• Strong communication skills and ability to manage confidential information.
• Proficiency in using Zendesk for inquiries and tracking.

Responsibilities

• Provide administrative support for HR resourcing processes.
• Respond to queries quickly while adhering to SLA guidelines.
• Manage Right to work reminders and ensure compliance.

Skills

Admin support

Time management

Communication skills

Details orientation

Education

Relevant degree or equivalent experience

Tools

Zendesk

Microsoft Office

Job description

Job purpose

As a People (HR) Coordinator, you'll be part of our People team. You will support a combination of operations regions and VC departments to

• Provide administration support for resourcing to both operations and Head Office (VC), including the placing of and checking requisitions, reviewing candidate pipelines and provide the feedback to the hiring managers regarding the management of requisitions, resourcing candidates on external platforms (such as Indeed, LinkedIn and Reed), contacting candidates and discussing roles with them, and responding to resourcing queries on Zendesk.
• Provide administration support to the People Business Partners, including but not limited to Right to work management, Occupational Health administration, policy support, management of the Zendesk system highlighting to the relevant PBP when they have an ER case that needs to be managed. You will be responsible for driving and supporting the timely conclusion of Zendesk admin queries, you will identify issues and trends, and feed these back to the People Business Partners, so that we can support a preventative culture to policy questions.

Responsibilities

• Be familiar with our People Policies and our lunar and weekly contracts ensuring consistency and accuracy.
• Respond to all queries in a timely way adhering to the SLA.
• Manage the right to work reminders for the sites within your regions ensuring visas are updated in a timely manner or appropriate action is taken.

ER administration support

• Effectively use the ER reporting framework (Zendesk), keeping copies of all relevant paperwork and providing reports to the People Business Partners.
• Develop an SLA for time frame for responses for ER cases, introduce and manage help desk and calls in line with the SLA.
• Work closely with the Head of People, People Business Partners to establish and report on themes and trends, issue resolution and approach to preventative action in a complex business.
• Escalate serious/ high risk cases to the relevant People Business Partner, including Right to work checks that will expire within the next 2 weeks.
• Monthly Trust ID checking and reporting.
• Update Member queries, new members and closed account queries and Cycle to work approvals.

Training and Development

• Highlight Managers who need to be coached face to face by the People Business Partner.
• Develop and promote the use of Journey (particularly documents) as a self-help stage for all Managers.

Administration, reporting, process and projects

• Drive queries and administration.
• Occupational Health administration, liaise and advise sites regarding OH referrals, including gaining authorisation and requesting reports.
• Provide monthly reports to PBP and sites regarding Right to work, NMW, to ensure compliance.
• Working with the People Data Insights Analyst complete the regional presentations for the People Business Partners in a timely manner.
• Forwarding Zendesk queries to the relevant person, payroll, pensions or IT.

Resourcing support

• Provide excellent support to the Sites / VC, to ensure resourcing administration support is provided to VC and Ops.
• Raise requisitions ensuring that all job requisitions are uploaded in a timely manner, ensuring that the SLA is hit consistently.
• Liaise with the sites with multiple adverts to ensure that the adverts are placed effectively (1 or 2 generic ads per site to avoid confusion for the candidate)
• Review live recruitment ads and liaise with the recruiting line managers to ensure all candidates are being processed correctly and in a timely manner.
• Liaise with the People Business Partners / RODs to arrange interviews for UBM.
• Administration of the psychometric (Thrive) tests.
• Review adverts and ensure the candidates receive the appropriate communication within the agreed SLA timescales
• Analyse Resourcing data, such as turnover, retention, new hires, etc, to produce management information to inform and influence the relevant People Business Partners
• Support seasonal recruitment – primarily Admin work to be faster / more efficient

Key stakeholders

• People Director
• Head of People
• Head of Talent and Engagement
• People Business Partners
• Resourcing and Talent Partner
• People Data Insights Analyst
• Wider People Team

Performance measures

• Accuracy and timeliness of support provided
• Appropriate escalation to the PBP
• Cumulative Labour Turnover and stability measures
• Engagement Survey report and score as a measure of culture
• Regional presentations are completed accurately and in a timely manner.
• People compliance reports and progress by site reports given to the relevant PBP
• My Welcome Break registered members
• People KPI's.
• VC and Operational Vacancies – Time to Hire, adherence to process, requisition accuracy.