People Lead

Aylmerhall; United Kingdom; On-site; GBP 60,000; Full time

Job summary

A leading facilities management service provider is seeking a People Lead Mobilisation to support the TUPE transfer process in London. This role focuses on ensuring smooth transitions while adhering to regulations and company values. Candidates should have strong experience in managing TUPE transfers, working with trade unions, and supporting managers on employee relations matters. This fixed term role offers a competitive salary of £60,000.

Qualifications

• Strong practical experience managing TUPE transfers within cleaning or FM environments.
• Experience working directly with trade unions.
• Solid understanding of employment law and TUPE regulations.

Responsibilities

• Lead and coordinate the full TUPE process for incoming colleagues.
• Plan and participate in colleague consultation meetings.
• Support Managers with early-stage ER situations.

Skills

Managing TUPE transfers

Working with trade unions

Employment law understanding

Early-stage ER support

Communication skills

Organizational skills

Multi-tasking under tight timelines

Proficient in MS Office

Job description

People Lead Mobilisation

Role Purpose: The People Lead supports Excellerate Services UK during the mobilisation of a new cleaning contract, with a strong focus on TUPE transfer management, union engagement, and assisting Managers with early-stage Employee Relations matters. The role ensures colleague transitions are legally compliant, well‑coordinated, and delivered in line with ESUK values.

Key Responsibilities

• Lead and coordinate the full TUPE process for incoming colleagues.
• Request, receive, and verify Employee Liability Information (ELI) from outgoing contractors.
• Review all data to ensure accuracy around pay, hours, patterns, holiday entitlement, and T&Cs.
• Identify risks, inconsistencies, or missing information and elevate as required.
• Plan, organise, and participate in colleague consultation meetings.
• Create TUPE trackers, communication packs, consultation notes, and FAQs.
• Work closely with Payroll and Shared Services to ensure accurate onboarding of transferred colleagues.
• Build and maintain positive working relationships with recognised trade unions.
• Participate in union meetings relating to transfers, colleague concerns, or operational change.
• Support union consultation processes and ensure ESUK is represented professionally.
• Escalate potential disputes or complex issues to the People Director.
• Support Managers with early‑stage ER situations such as informal performance discussions, attendance concerns, minor conduct issues, or colleague conflicts.
• Advise Managers on ESUK policies and guide them through initial process steps.
• Assist with gathering documentation for formal ER processes where required.
• Maintain accurate ER documentation and update case trackers.
• Provide clear, timely communication to colleagues throughout the mobilisation period.
• Support colleague briefing sessions, welcome meetings, and drop‑in forums.
• Be a visible and approachable People representative to support colleague questions and concerns.
• Help maintain a positive colleague experience during transition into ESUK.
• Maintain accurate TUPE logs, ER trackers, consultation notes, and data records.
• Prepare weekly people updates or reports for the Mobilisation Manager or People Director.
• Support preparation of mobilisation timelines and people‑focused risk summaries.
• Handle all sensitive colleague information in accordance with GDPR and ESUK standards.

Essential Skills & Experience

• Strong practical experience managing TUPE transfers within cleaning, FM, or similar service environments.
• Experience working directly with trade unions.
• Solid understanding of employment law, TUPE regulations, and ER best practice.
• Confidence supporting Managers on early‑stage ER matters.
• Excellent communication and relationship‑building skills.
• Ability to manage multiple priorities within tight mobilisation timelines.
• Strong organisational skills and attention to detail.
• Proficient in MS Office and able to manage trackers and reporting.

Location: Shoreditch, London

Salary: £60,000 (annual)

Fixed Term: 8 months, interim role.