Pensions Assistant

We Manage Jobs(WMJobs); Wolverhampton; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

A leading pension fund in the UK is seeking a Pensions Assistant to calculate members' benefits and manage workloads effectively. The role requires good mathematical and communication skills, and experience in the pensions industry is advantageous, though not mandatory. The position offers a competitive salary and a mix of office and remote working. This is a great opportunity to start a career in the pension sector within a supportive environment.

Benefits

26 days of annual leave plus bank holidays

Employee awards scheme

Comprehensive study support for professional exams

Qualifications

• Analytical with a good grasp of maths.
• Excellent communication skills.

Responsibilities

• Calculate members pension benefits including retirements and refunds.
• Work to set targets and ensure achievement of key performance indicators.
• Support day-to-day management of the team's workload.

Skills

Good mathematical skills

Communication skills

Attention to detail

Job description

Pensions Assistant

£26,403 – £28,142 | Full Time (Hybrid)

Do you have good mathematical, communications and technical skills and are looking to develop in the pension industry? Are you looking to work for one of the largest pension funds in the UK? We may have the role for you!

About WMPF

WMPF is one of the UK’s largest pension funds providing local authority pension benefits for employees across the West Midlands. We manage and administer the pension interests of over 330,000 scheme members, 800+ employers and currently have over £21 billion in assets under management.

We are recruiting for Pension Assistants to join our continually growing Operations Service area. Our brand-new offices are based at the i9 building in Wolverhampton and are an excellent location for transport links by car, bus, train and tram.

What the day will look like

Responsibilities include:

• Calculation of members pension benefits including Retirements, Refunds, Deferments, Transfers and associated processes.
• Working to set targets and ensuring achievement of key performance indicators for the team.
• Supporting the day to day management of the team's workload ensuring priority cases are reviewed and actioned promptly.
• Processing and validating all amendments to a member’s record that result from changes in employment and personal circumstances.
• Providing a comprehensive and responsive service to employers in regard to data queries and outstanding data.

About you

This is a job for someone looking to take their first step into the pensions world. Analytical with a good grasp of maths, attention to detail and communication skills.

Why choose the West Midlands Pension Fund?

You will receive a generous holiday entitlement (starting with 26 days a year plus bank holidays). We usually work two days a week in the office and three from home.

We have a modern office environment that offers a relaxed working atmosphere with study and breakout areas, meeting rooms and kitchens with free tea and coffee making facilities. There are also cloakrooms, bike stores, showers and lockers available.

Other benefits whilst working for the fund include the employee awards scheme and on-the-job development where you will be provided with comprehensive study support for professional exams, formal education & structured training and the potential to advance within a growing organisation.

Working at the fund is a great way to start or develop your career and will give you the opportunity to explore, question and collaborate. You will build your skills and knowledge but also a network where everyone is here to help support you learn and develop in a place where you can thrive both professionally and personally making a shared impact.

We are delighted to have been accredited PASA, Investors in People, customer service excellence and we have Bronze Organisational Membership with the British Dyslexia Association and are working towards their Smart Award, which further underlines our commitment to diversity and inclusion.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance. You also have 24-hour access to an employee assistance programme.

As a new employee of our Operations team, you will receive a robust interactive 6‑week induction plan providing you the opportunity to engage with key stakeholders across the fund. You will also be enrolled onto a range of professional training courses including an introduction to the LGPS and team building to encourage collaborative working, allowing you to thrive in your new role.

Our working arrangements

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for ‘touch down’ space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.

Diversity

We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and under‑represented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.

Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential.

We’ve received the Stonewall Gold Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace.

As of March 2023, the RACE Code Quality Mark signifies our active engagement with racial equality. These recognitions validate our continuous efforts towards fostering an inclusive work environment that respects and values our diverse employees.

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers – we offer a guaranteed interview as long as your application meets the essential criteria for the post.

Recruitment of Ex‑Offenders

We are committed to the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against any individual on the basis of a conviction or any other information revealed as a result of a DBS disclosure.

Employment Information & Support

If you are considering applying for an apprenticeship or a role where the salary is (Grade 2‑5), and would like to visit us to learn about the application, interview process and what it is like to work for the council, please read the information on our website.

Attached documents

Accreditiations and memberships.pdf
Pensions Assistant Nov 24.pdf

For more information, please email [e-mail] or to apply for this post please visit www.wmjobs.co.uk.

For full details of the responsibilities and requirements of this role please see the attached Job Description and Person Specification.