Pensions Administrator - Hybrid, Data‑Driven & Customer‑Focused

Equiniti Trust Company, LLC; Liverpool; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A prominent financial services provider is seeking a Pensions Administrator to join their operations department in Liverpool. This role involves providing administrative services to customers and supporting them with complex queries regarding pension management. The ideal candidate will have strong numeracy and literacy skills, excellent communication abilities, and a desire to deliver outstanding customer service. This position offers numerous benefits including a pension plan and health support programs.

Benefits

Equiniti Pension Plan with up to 10% contributions

Employee Assistance Programme

Employee discounts through EQ Wins Platform

29 days holiday + bank holidays

Investment in LinkedIn Learning

Qualifications

• Previous experience in a financial/pensions environment is desirable.
• Ability to work within laid down processes and procedures.
• Basic financial awareness.

Responsibilities

• Provide administration service to customers as per Service Level Agreement.
• Maintenance of up to date filing and records for the department.
• Resolves customer enquiries based on competent working knowledge.
• Identifies and implements process improvements in immediate area.

Skills

Strong numeracy and literacy skills

Good written and communication skills

Ability to develop working relationships

Desire to deliver exceptional customer service

Proven track record of quality, timely delivery

Education

GCSE (or equivalent) Maths and English Grade C

Tools

Computer literate

Job description

A prominent financial services provider is seeking a Pensions Administrator to join their operations department in Liverpool. This role involves providing administrative services to customers and supporting them with complex queries regarding pension management. The ideal candidate will have strong numeracy and literacy skills, excellent communication abilities, and a desire to deliver outstanding customer service. This position offers numerous benefits including a pension plan and health support programs.