Payments & Fraud Analyst (Card-Not-Present) – 1-Year FTC

Frasers Group; Shirebrook; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative retail leader based in Shirebrook seeks a Fraud Management role with a one-year fixed-term contract. The position involves handling Card Not Present transactions, investigating fraud cases, and collaborating with stakeholders. Candidates should have at least two years of relevant experience in a contact center, strong communication skills, and a keen eye for detail. This is a shift role, requiring coverage from 6 am to 9 pm. Numerous employee benefits and recognition initiatives are available.

Benefits

Free gym classes

Discounted gym memberships

Peer recognition scheme

Qualifications

• 2 years experience in a contact centre environment with exposure to fraud cases.
• Ability to manage a heavy workload and conflicting priorities.
• Positive 'can do' attitude and excellent work ethic.

Responsibilities

• Manage payments and fraud screening in the Card Not Present environment.
• Investigate potential card fraud cases and check daily documentation.
• Build relationships with key stakeholders internally and externally.

Skills

Fraud investigation

Communication skills

Attention to detail

Teamwork ability

Time management

Tools

Outlook

Excel

MS Teams

Job description

An innovative retail leader based in Shirebrook seeks a Fraud Management role with a one-year fixed-term contract. The position involves handling Card Not Present transactions, investigating fraud cases, and collaborating with stakeholders. Candidates should have at least two years of relevant experience in a contact center, strong communication skills, and a keen eye for detail. This is a shift role, requiring coverage from 6 am to 9 pm. Numerous employee benefits and recognition initiatives are available.