Payment Operations Executive

Moneycorp Bank Limited; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading financial services provider based in London is looking for a Payments Operations support professional to join the Financial Institutions Group. This full-time role requires managing payment transactions, providing exceptional service, and ensuring compliance. Candidates should be experienced in operations and skilled in communication. A competitive salary and comprehensive benefits are offered.

Benefits

Competitive salary

25 days holiday + birthday off

Pension plan

Private medical health insurance

Flexible working policy

Qualifications

• Experience in operations within a deadline-oriented, fast-paced environment.
• Knowledge of payment platforms, reconciliations, and investigations.
• Proficient in Microsoft Applications.

Responsibilities

• Provide payments operations support to Financial Institutions Group.
• Ensure all payment transactions are processed accurately and compliantly.
• Investigate and resolve payment issues in collaboration with external partners.

Skills

Payment Operations

Communication

Organizational skills

Analytical thinking

Customer service

Tools

SWIFT

Microsoft Applications

Intrafin system

Job description

Overview

Welcome to Moneycorp

We’re delighted you’re interested in being a part of Moneycorp. In the last decade, Moneycorp has transformed from a largely domestic, consumer-focused provider of foreign exchange to an end-to-end global payments ecosystem. With two banking licenses and operations across the entire value chain of the international payments and foreign exchange sectors, we enable businesses, institutions, and individuals to thrive beyond borders. We help our clients realise their growth ambitions by providing them with worldwide reach, regulatory excellence, and tailored, relevant solutions that resiliently optimise their financial operations. We’re fervent about pursuing our goals, making substantial contributions to the payments industry, and consistently offering unwavering support to our clients at every stage of their journey. Moneycorp is a place where energy, commitment to our shared success and collaboration are core to our DNA. We’re restless in our drive to surpass the expectations of our clients and unlock opportunities to support them at every stage of their journey. The foundation of our success is our people and nurturing a culture of belonging for all of our colleagues is central to our journey as a global business. Find out more about Moneycorp’s offering, global footprint and capabilities here: About Us | moneycorp

Who You Are / Your Next Challenge

To provide payments operations support to the Financial Institutions Group (FIG) and its clients in EMEA, LATAM and APAC. To ensure all payment transactions are processed accurately, compliantly, efficiently and within stipulated deadlines. As part of the FIG team, the role will involve working collaboratively with all the FIG teams from sales, dealing, logistics and compliance, along with Moneycorp centralised teams like treasury and finance.

What we’re looking for / Skills that will help you in the role

Payment Operations

• Create template payment instructions for each new client and process test payments to validate.
• Process FX deals
• Process customer payments in the Intrafin system
• Process customer payments via SWIFT
• Process customer payments in banking portals
• Raise invoices
• Investigate and resolve payment issues, contacting external partners as necessary.

FIG Business

• Provide exceptional service to the FIG teams in sales, dealing and logistics
• Collaborate and add value to the successful operation of the business
• Undertake business critical reporting

Prefunding & Defunding of Federal Reserve Account (FRBNY)

• Perform defunding to transfer funds out of FRNBY bank account in compliance with internal procedure
• Perform prefunding to the FRNBY account
• Monitor the FRNBY account for incoming Federal Reserve deposits

Reporting & Reconciliations

• Perform daily bank account reconciliations
• Inform dealing teams of unsettled customer transactions
• Investigate and resolve overdrawn bank accounts
• Perform intraday and business close account balancing and submit critical reporting to Group Treasury

General FIG Ops activities

• Deliver efficiency improvements to team processes
• Monitor team mailbox to ensure all emails are processed within agreed timeframes
• Complete audit and finance team requests
• Undertake project work
• Ad hoc tasks will be required of the role, based on company needs

Person specification

Knowledge and Experience:

• Experience gained in operations, working in a deadline orientated and fast paced environment
• Experience in interacting with trading partners and adding value to the business supported
• Knowledge of payment platforms, reconciliations and investigations
• Preferable to have experience in SWIFT payment messages and query management
• Proficient in Microsoft Applications

Skills and Competencies:

• High level of accuracy, well organised and articulate
• The ability to work under pressure in a fast-paced environment
• Good organisational and prioritisation skills
• Excellent communication, both written and verbal
• Ability to build relationships with people at varying levels of seniority

Personal Attributes:

• Energetic and driven to achieve excellent results
• Take pride in output and quality of work
• Persistent and resilient
• Approachable and personable
• Collaborator and Team player
• Proactive and willing to take on new challenges
• Self-motivated
• Learning mind-set
• Adaptable

This position is full-time, permanent. The role is expected to be office-based in London as part of the FIG Payment Operations Team. However, we have an agile flexible working policy which enables you to work up to 2 days from home if desired.

What you get in return

This role offers a competitive salary with bonus, plus a comprehensive benefits package including 25 days holiday plus a day off for your birthday, pension, BUPA private medical health insurance and more.

Interested?

If the role sounds like you, we invite you to upload a copy of your CV by clicking on theApplybutton.

Fostering a culture of belonging and inclusivity

We’re committed to creating a workplace where every individual feels valued, respected, and included. As an Equal Opportunity Employer, we actively cultivate an inclusive culture where diversity thrives, and we empower our colleagues to drive meaningful change within our organisation through initiatives like our DE&I focus groups and value champion network.

Like many of our peers, we recognise that fostering inclusivity is an ongoing journey, and we remain steadfast in our commitment to progress. By measuring our efforts through regular assessments and listening to the feedback of our employees, we strive to ensure that our initiatives are impactful and responsive to the evolving needs of our workforce.

Together, we want to build a workplace where everyone can bring their authentic selves to work, as we believe this is the foundation of innovation, creativity, and collective success.