Patient Services Rep I

Goodshepherdrehab; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A health provider facility in the United Kingdom is looking for an entry-level Patient Services Rep I. Responsibilities include greeting visitors, managing patient appointments, and assisting in patient care. Candidates should have a High School Diploma and healthcare experience is preferred. IDX Certification is required for the role, which offers full-time employment.

Qualifications

• Must have a High School Diploma; Associate's Degree is preferred.
• Previous healthcare experience is preferred.
• IDX Certification is required; Sunrise Billing certification may be required.

Responsibilities

• Greet visitors and direct them appropriately.
• Schedule and confirm patient appointments.
• Maintain accurate medical charts and correspondence.
• Perform financial functions accurately for service payments.
• Assist in patient care as instructed by therapists.

Skills

Positive disposition

Communication skills

Organizational skills

Education

High School Diploma

Associate's Degree

Tools

IDX Certification

Sunrise Billing system

Job description

Join to apply for the Patient Services Rep I role at Good Shepherd Rehabilitation

• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Maintain pleasant and positive disposition during every patient interaction to ensure a positive patient experience.
• Instruct patients to complete documents and forms such as intake and insurance forms.
• Schedule, cancel and confirm patient appointments.
• Compile, record and archive medical charts, reports, and correspondence with confidentiality.
• Operate telephones and direct calls, emails and documents to appropriate staff.
• Transmit correspondence and medical records by mail, e-mail, or fax.
• Verify insurance via various methods (phone, internet, etc), obtain authorizations and certifications and explain patient responsibility forms.
• Perform financial functions with accuracy (i.e. charge entry) to ensure optimal payment for services.
• Assist billing department with insurance denials via monitoring and working worklists in the electronic medical records system.
• Assist in patient care and related activities as instructed by the physical therapist, physical therapist assistant, occupational therapist, certified occupational therapist assistant or speech language pathologist.
• Manage patient interactions and implement service recovery techniques to ensure positive patient relations.
• Clean and organize work area and disinfect equipment after treatment.
• Participate in daily log recording as required per site.
• Change linens, such as bed sheets and pillow cases.
• Contribute to a creative culture of daily continuous improvement.

Qualifications

• Education: High School Diploma required; Associate's Degree preferred.
• Work Experience: Previous healthcare experience preferred.
• Licenses / Certifications: IDX Certification required; Sunrise Billing system certification may be required.

Seniority level

Entry level

Employment type

Full-time

Job function

Health Care Provider

Industries

Hospitals and Health Care