Patient Services Assistant

Transformationunitgm; Bridlington; On-site; GBP 25,000; Full time

Job summary

A healthcare provider in Bridlington is looking for a Patient Services Assistant to support the ward team in delivering patient-centered care. In this role, you will assist with non-nursing duties, ensuring patients feel comfortable and cared for throughout their stay. The ideal candidate will bring kindness, empathy, and a positive attitude. You will also be part of a multi-professional team that collaborates to enhance patient well-being. This position is rewarding and offers a variety of employee benefits.

Benefits

NHS Pension Scheme

27 days holiday rising to 33 days

Employee Assistance Programme

Learning and development opportunities

Discounts on various services

Qualifications

• Good understanding of infection control is essential.
• Experience of working with people is beneficial.
• Must be able to prioritize work.

Responsibilities

• Assist the nurse in creating a supportive environment for patients.
• Demonstrate a courteous approach to patients and families.
• Contribute to the smooth running of the ward.

Skills

Basic IT skills

Flexible approach to work

Ability to work as part of a team

Education

Good basic education – reading and writing plus basic numeric skills

Willingness to complete appropriate qualifications for work-related training

Job description

Employer York and Scarborough Teaching Hospitals NHS Foundation Trust Employer type NHS Site Bridlington Hospital Town Bridlington Salary £24,465 pro rata/per annum Salary period Yearly Closing 15/02/2026 23:59

Band 2

Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).

Our Values

• We are KIND
• We are OPEN
• We pursue EXCELLENCE

We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.

Job overview

As a Patient Services Assistant, you’ll be a valued part of our ward team, helping to create a welcoming and supportive environment for our patients. Working in line with local and Trust policies, you’ll play an important role in making sure every patient receives the care and attention they need.

We’re looking for someone who can bring kindness, empathy and a positive attitude to the role. You’ll help ensure our patients feel comfortable and cared for throughout their stay.

In this position, you’ll carry out a range of non‑nursing duties delegated by the registered nurse or midwife. You’ll also use your own initiative within your training and competence, contributing to the smooth running of the ward.

You’ll be working alongside a friendly, multi‑professional team, supporting them to deliver high‑quality, patient‑centred care.

Main duties of the job

• Demonstrate a courteous, sympathetic, compassionate and helpful approach to patients, relatives and visitors always.
• Act as an ambassador promoting the corporate image of York Teaching Hospitals NHS Foundation Trust, to all individuals, groups and external organisations, to sustain public confidence and trust.
• Act as a positive role model for all Trust employees
• Demonstrate a positive professional working relationship with colleagues and other members of the Trust by promoting open communication, trust and respect.

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Detailed job description and main responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds . If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr. [emailprotected] .

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person specification

Education, Qualifications and Training

• Good basic education – reading and writing plus basic numeric skills.
• Willingness to complete appropriate qualifications for work related training
• Basic understanding of infection control

Experience & Knowledge Required

• Basic IT skills
• Flexible approach to work
• Previous experience of working with people
• Able to work alone and with others as part of a team using initiative
• Ability to prioritise work of self and others
• Previous NHS experience

Please note that some of our substantive vacancies may be available on a smaller number of hours than advertised. If you would be interested in applying on this basis, we would encourage you to contact the appointing manager to enquire further.

DBS Checks

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary either in 1 payment or over a six month period once you start employment. By applying you are agreeing to this undertaking. If you are successful you will be asked to confirm if you wish to pay in one amount or in instalments. The charges are currently £27.38 for a standard check and £55.38 for an enhanced check. The level of check will be determined by the post you are applying for.

Please note that Volunteers and Bank only staff will not be charged.

The Disclosure and Barring Service (DBS) offers a confidential checking service for transgender applicants in accordance with the Gender Recognition Act 2004. This is known as the sensitive applications route, and is available for all levels of DBS check - basic, standard and enhanced.

The sensitive applications route gives transgender applicants the choice not to have any gender or name information disclosed on their DBS certificate that could reveal their previous identity. To contact the sensitive applications team, please telephone [phone] or email [emailprotected] .

Use of Artificial Intelligence (AI)

Please note, the selection processes at York & Scarborough Teaching Hospitals are in place to ensure we recruit candidates with the right skills and values. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills. You will be required to acknowledge that you are aware of this before submitting your application.

Agile and Flexible Working

We are committed to helping all staff balance their work with other commitments and have recently launched our new Agile and Flexible Working policy to support this, entitling all staff to request flexible working from day one – for all posts. We encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Employee Assistance Programme (EAP)

All our employees have access to a free, confidential counselling and wellbeing support service. Our EAP is available 24/7, 365 days a year.

Relocation Package

The Trust offers a generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss relocation further, please speak to the recruiting manager at interview.

A bit more about us and the surrounding area

York and Scarborough Teaching Hospitals NHS Foundation Trust is situated in a fantastic part of the country that is home to two national parks, a beautiful coastline, and the city of York - consistently voted one of the best places to live in the UK. We provide a comprehensive range of acute hospital and specialist healthcare services for approximately 800,000 people living in and around York, North Yorkshire, North East Yorkshire and Ryedale - an area covering 3,400 square miles.

Our annual turnover is approaching £0.5bn. We manage eight hospital sites and have a workforce of around 10,000 staff working across our hospitals and in the community.

Sponsorship

Please note: Under current Home Office Immigration Rules we are unable to offer sponsorship for roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria. Currently, this rules out sponsorship for Band 2, and some Band 3 roles. In addition to this, there are a number of other roles not eligible for sponsorship, therefore applicants requiring it may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa .

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.