Patient Pathway Co-ordinator

Somerset NHS Charity; Croydon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Croydon is seeking a Patient Pathway Coordinator to manage patient pathways from referral to discharge. The role involves working in a multidisciplinary team and requires prior NHS experience and knowledge in RTT and cancer pathways. The ideal candidate will demonstrate problem-solving skills and a commitment to diversity in the workplace. This full-time position offers a salary of £16.16 - £18.11 per hour.

Qualifications

• Proven experience in NHS setting preferred.
• Knowledge of referral to discharge processes.
• Previous roles reflecting trust values.

Responsibilities

• Act as contact for patient administration.
• Support management of patient pathways.
• Ensure high patient satisfaction levels.

Skills

NHS Experience

RTT knowledge

Problem solving

Team player

Diversity experience

Education

GCSE - Maths and English

A levels or Higher Qualifications

Tools

Cerner

ERs

Job description

Main area n/a Grade Band 4 Contract 4 months (Bank or Fixed Term- 4 months) Hours Full time - 37.5 hours per week (Monday-Friday)

Employer Croydon Health Services NHS Trust Employer type NHS Site Croydon University Hospital Town Croydon Salary £16.16 - £18.11 Inc. WTD Salary period Hourly Closing 28/11/2025 08:00

Band 4

Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.

Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough.

We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.

Join us and be a part of the team that is making Croydon proud. #choosecroydon

Job overview

Patient Pathway Coordinator Band 4

Full Time, Permanent, on site

An exciting opportunity has arisen for a Patient Pathway Coordinator to join the Pod 11 Diabetes/Endocrinology/Renal
The post holder will work as part of a multi-disciplinary Point of Delivery team (POD), and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed in a timely manner. The post holder will also act as the point of contact for patients regarding all administrative issues relating to the patients’ pathway of care.

Proposed Interview Date - TBC

Main duties of the job

The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care.

The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

The post holder will have a good working understanding of RTT and validation.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

Working for our organisation

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital. Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.

Detailed job description and main responsibilities

***Please see the attached supporting document which contains more information about the role in the job description and person specification***

Person specification

Experience and Knowledge

• NHS Experience
• RTT knowledge and Cancer Pathways
• Evidence of problem solving
• Cerner and ERs

Personal Qualities

• Evidence of being a team player
• Clear display of trust values within current or previous role
• Example of supporting colleagues with tasks, work flow and efficiency
• Evidence of on-going development and interests
• Experience in working in a diverse working environment

Qualification and Education

• GCSE - Maths and English English C
• A levels or Higher Qalifications
• Evidence of on-going continuous personal development (CPD) and training

Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: [e-mail]

Your application
Please ensure your supporting statement clearly reflects the job description and person specification , as shortlisting will be based on these criteria.

Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.

Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.

References
Please provide a minimum of 3 years’ employment and/or education history , including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.

Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.

Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.

Application feedback
If you do not hear from us within four weeks of the closing date , please assume your application has not been successful on this occasion.

Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.