Patient Liaison Officer

Circle Health Group; Glasgow; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading independent healthcare provider in Glasgow is seeking a Patient Liaison Officer to enhance patient experience and conversion for self-pay options. The position requires excellent communication skills, proficiency in Microsoft Office, and a commitment to service excellence. The role involves handling patient inquiries, facilitating consultations, and booking appointments effectively. Employees benefit from competitive salary, healthcare scheme, holiday allowances, and much more, while working within a supportive and diverse environment.

Benefits

25 days holiday per year + bank holidays

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies

Non-contributory life insurance

Employee recognition programmes

Industry leading training and development opportunities

Qualifications

• Customer service experience with self-pay patients is essential.
• Ability to work within set performance standards.
• Proficiency in Microsoft Office Suite is necessary.

Responsibilities

• Convert self-pay enquiries into self-pay procedures.
• Ensure quality service for self-pay patients.
• Book relevant clinic appointments for self-pay patients.
• Provide pre-consultation information to patients and NEC.

Skills

Customer service using telephone, written and face-to-face communications

Working within service performance standards

Proficient in MS Outlook, Excel and Word

Excellent command of the English language, both written and verbal

Excellent telephone manner and interpersonal skills

Job description

Patient Liaison Officer

Ross Hall Hospital

37.5 Hours & Permanent

Salary: Up to £25,000.00 per year (depending on level of experience, training and qualification)

Ross Hall Hospital in Glasgow is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Liaison Officer to join their team of staff in theMarketingdepartment.

This is a full- time role for 37.5 hours a week. The role holder will be required tocover a flexible shift pattern.

Duties of this role include:

• You convert appropriate self-pay enquiries and consultations to self-pay procedures within Circle Health Group against pre‑agreed targets.
• You ensure a quality service for potential self‑pay patients including the accurate and timely response to self‑pay enquiries from patients, consultants, medical secretaries and the National Enquiry Centre (NEC).
• You facilitate necessary access times and information required for patients to convert to procedure.
• You appropriately influence patients to choose Circle Health Group for their procedure.
• You provide pre‑consultation information and indicative pricing accurately and promptly to the NEC and to patients that have enquired directly to the hospital/self‑pay office to maximise conversion to appointment.
• You book appropriate self‑pay patients into a suitable clinic appointment.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Customer service using telephone, written and face‑to‑face communications.
• Working within service performance standards.
• Proficient in MS Outlook, Excel and Word.
• Excellent command of the English language, both written and verbal.
• Excellent telephone manner and interpersonal skills.

Salary & Benefits

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Healthcare Scheme for treatment at our hospitals, covering pre‑existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non‑contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.