Patient Co-Ordinator

SpaMedica Limited; Truro; On-site; GBP 24,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a Medical Receptionist for their Truro location. The role includes greeting visitors, managing patient appointments, and performing administrative tasks. The ideal candidate should have strong communication skills and a focus on customer care. This position offers a competitive salary of £24,000 per year, with various employee benefits, including continuous training and personal performance bonuses.

Benefits

22 days holiday plus Bank Holidays

Performance bonuses

Enhanced Maternity & Adoption pay

Free flu vaccinations

Reimbursement for eye tests

Continuous training and development

Recommend a Friend Scheme

Qualifications

• Experience in a reception role preferred.
• Excellent communication and interpersonal skills.
• Ability to manage administrative tasks effectively.

Responsibilities

• Greet visitors and handle telephone inquiries professionally.
• Register new patients and manage appointment scheduling.
• Perform administration tasks and provide excellent customer care.

Skills

Customer care

Patient confidentiality

Attention to detail

Job description

Role: Medical Receptionist

Location: Ground Floor, High Water House, Malpas Road, Truro, TR1 1QH

Hours: Full-time 37.5 hours per week, working 4 days out of 6, from 7:30 AM to 5:30 PM

This role will be based within our Truro cluster, which involves working across multiple sites across the region.

Salary: £24,000 per year

Here at SpaMedica, our focus is on patient care, safety and satisfaction. As the UK's largest provider of NHS cataract surgery, we are experts at what we do, and that's evidenced in the five‑star feedback we receive from our patients.

Joining us as a Medical Receptionist you will support our visions and values of safety, integrity, kindness and transparency, which are embedded in our day‑to‑day care to ensure we deliver the best service possible.

All of SpaMedicas hospitals inspected by the CQC have been rated as Good or Outstanding.

Responsibilities

• Ensure that all visitors and telephone callers to the practice are greeted professionally
• Register new patients, scan documents onto our medical system, send letters to patients as necessary & photocopy notes and other information
• Make appointments for our patients applying your understanding of patient confidentiality & attention to detail
• Manage reception responsibilities for each clinic
• Perform all administration tasks effectively
• Provide excellent customer care to all our patients

We are proud to be an Investor in People Platinum Accredited organisation, which puts us in the top 7% of IIP organisations.

We are rated a great place to work and hold awards for GPTW Best Workplaces for Development, Women and Wellbeing.

SpaMedica Benefits

• 22 days holiday (increasing with length of service) + Bank Holidays
• Discretionary Performance bonuses awarded twice a year;
  • Company performance bonus
  • Personal performance bonus
• Enhanced Maternity & Adoption pay
• Free flu vaccinations and DBS
• Reimbursement for eye tests and glasses (up to £75)
• Eligibility for Bluelight card
• Continuous training and development (apprenticeships, internal development programmes)
• Recommend a Friend Scheme (£350 reward for both)
• Access to exclusive discounts, colleague perks, online recognition and wellbeing hub on our SpaMedica&Me platform

Join SpaMedica

Where our values guide everything we do, and you can make a life‑changing difference every day. Apply today and be part of a team that puts patients at the heart of everything we do.

Important Information

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Therefore, a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for any previous criminal convictions.

Equality and Diversity

SpaMedica is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce. We ensure our people are truly representative of the communities we serve. All individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at ___.

Our Commitment

Our organisation is committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We ensure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

Disability Confidence

We are a Disability Confident employer and are committed to inclusive recruitment practices. We welcome applications from individuals with disabilities and will provide reasonable adjustments throughout the recruitment process.

For more about us, visit SpaMedica.