Patient Administrator (Bank)

Circle Health Group; Glasgow; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading independent healthcare provider in Glasgow seeks a Patient Administrator to join their team. This role on a bank shift basis requires someone to facilitate administrative processes throughout the patient journey, ensuring queries are handled efficiently. Applicants should ideally possess GCSEs in Maths and English and previous experience in a healthcare setting is preferred. The role comes with a competitive hourly rate and the opportunity to support crucial staffing needs during busy periods.

Qualifications

• Must have Maths and English GCSE at grades A to C or equivalent functional skills level 2 evidence.
• Previous administration experience in a private healthcare environment is beneficial.
• Must be proficient in using PC software and systems.

Responsibilities

• Contribute to the smooth running of the patient administrative process.
• Ensure best practice process maps are followed for efficient service.
• Manage incoming and outgoing mail.
• Approve electronic bookings and update emails.

Skills

Proficient in PC usage

Communication skills

Customer service

Education

Maths, English GCSE (A to C) or equivalent

Job description

Patient Administrator (Bank)
Ross Hall Hospital
Bank Shifts
Salary: Up to £12.53 per hour (depending on level of experience, training and qualification)

Ross Hall Hospital in Glasgow is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in the Administration department.

This is a bank role working on an “as and when required” basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure all patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits:

Circle Health Group offers a competitive hourly rate.

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