Patient Administrator

Circle Health Group; Glasgow; On-site; GBP 25,000; Full time

Job summary

A leading healthcare provider in Glasgow is seeking a Patient Administrator to join their team. Responsibilities include supporting patient administration, managing queries, and ensuring compliance with health and safety regulations. Candidates should have GCSEs in Maths and English and proficiency in PC use, with previous healthcare administration experience preferred. This role offers a competitive salary of up to £25,000 per year and a range of employee benefits such as holiday, private healthcare, and professional development opportunities.

Benefits

25 days holiday per year

Private Healthcare Scheme

Friends & Family Hospital Discounts

Enhanced Maternity, Paternity & Adoption pay

Non-contributory life insurance

Access to discounts and rewards

Employee recognition programmes

Industry leading training and development opportunities

Qualifications

• Must demonstrate proficiency in the use of software and systems.
• Previous administration experience in a private healthcare environment is beneficial.

Responsibilities

• Contribute to the smooth running of the patient administrative process.
• Manage all incoming and outgoing mail.
• Ensure patient queries are handled efficiently.

Skills

Proficient in the use of a PC

Excellent communication skills

Education

Maths and English GCSE at grades A to C or equivalent

Job description

Ross Hall Hospital
37.5 Hours & Permanent
Salary: Up to £25,000.00 per year (depending on level of experience, training and qualification)

Ross Hall Hospital in Glasgow is part of Circle Health Group , Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in the Administration department.

This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift patten and be available to work at both Ross Hall Hospital and Ross Hall Clinic Braehead.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.