Patient Access Associate

Cambridge Health Alliance; Cambridge; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare organization in Cambridge is seeking a Patient Access Representative to manage patient registrations and ensure compliance with insurance requirements. The ideal candidate will have a high school diploma, strong customer service skills, and experience in a healthcare setting. This per diem on-call position offers flexible shifts. Candidates should have knowledge of medical terminology and proficiency in Microsoft Office.

Qualifications

• High School Diploma required, Associate Degree preferred.
• Two years of patient access experience within healthcare setting preferred.
• Two years of customer service experience required.
• Medical terminology and familiarity with insurance plans required.
• Working knowledge of Google Office and Microsoft Office required.
• Knowledge of Epic systems preferred.

Responsibilities

• Responsible for accurate registration of Hospital patients.
• Keep track of changes in insurance plan requirements.
• Communicate changes to registration staff.
• Train new employees as needed.
• Ensure high quality service and accuracy during visits.

Skills

Patient access experience

Customer service experience

Medical terminology knowledge

Knowledge of Epic systems

Proficient in Google Office

Education

High School Diploma

Associate Degree

Tools

Microsoft Office

Job description

Location: CHA Cambridge Hospital

Work Days: Various Shifts

Category: Clerical and Administrative Support

Department: Hospital Registration Cambridge

Job Type: Per Diem On Call

Work Shift: Various Shifts

Hours/Week: 0.00

Union Name: CH Laborers 380

Overview

The Hospital Registration team manages all aspects of patient access for inpatient, outpatient, and emergency services. Focused on efficiency, accuracy, and a patient-centered approach, the department ensures timely admissions, verifies insurance eligibility, and maintains compliance with regulatory and payer requirements. The team collaborates closely with clinical, financial, and support departments to deliver seamless service and uphold CHA’s standards of quality, professionalism, and customer satisfaction.

Responsibilities

The Patient Access Representative is responsible for accurate and timely registration of the Hospital patients. They are required to keep abreast of changes in insurance plan requirements that pertain to the referral management and point of service collection requirements. They will communicate any changes to registration staff and are responsible for training new employees as needed. The overall goal of this position is to ensure high quality service for patients and accuracy of information during pre and post visits.

Qualifications

• High School Diploma required, Associate Degree preferred.
• Two years of patient access experience within a healthcare setting handling all facets of registration, pre-registration, insurance verification, copayment determination and other related services preferred.
• Two years of customer service experience required.
• Medical terminology, familiarity with third party plans, medical billing and collection required.
• Working knowledge in Google Office and Microsoft Office (such as Word, Excel, etc.)
• Knowledge of Epic systems including Grand Central, Prelude and EMR preferred

Diversity & Inclusion

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.