Passenger Transport Administration Assistant

Connected Local Government; North East; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local government authority is seeking a Passenger Transport Administration Assistant based in Durham for an 18-month temporary role. This position involves vital administrative support to ensure efficient transport services, including managing transport arrangements for school travel and responding to queries. Candidates should possess qualifications in Public Administration or Business Administration and strong communication and IT skills. This role offers a competitive rewards package, including flexible working arrangements and an excellent pension scheme.

Benefits

Generous annual leave of 27 days

Local Government Pension Scheme

Flexible working arrangements

Qualifications

• Strong communication skills.
• IT literacy and ability to prioritize tasks.
• Experience in administration and working to deadlines.

Responsibilities

• Design, procure, manage, and monitor transport arrangements.
• Support Contracts Officers by reporting breaches, complaints, and safeguarding concerns.
• Prepare procurement documentation and marketing materials.
• Handle bookings and enquiries for transport schemes.
• Maintain databases and assist with data analysis.

Education

BTEC ONC in Public Administration

NVQ2 Business Administration or willingness to complete

Job description

WHAT IS INVOLVED?

We are seeking a Passenger Transport Administration Assistant to join our Business Services team for an 18-month temporary appointment based at Corton House, Durham.

This role will assist the Passenger Transport Contracts team, providing vital administrative support to ensure the safe and efficient operation of transport services.

Your Key Responsibilities will include:

• Work as part of the team responsible for the design, procurement, management, and monitoring of transport arrangements for school travel and social care.
• Support Contracts Officers and senior managers, reporting breaches of contract, complaints, and safeguarding concerns for children and vulnerable adults.
• Prepare documentation for procurement, including tender and contract documents, marketing material, and communications with operators, parents, and establishments.
• Handle bookings and enquiries for Link 2, Access Bus, Health Service Journeys, and DRT schemes.
• Maintain and update system databases, assist with data analysis, and ensure invoices are processed in line with procedures.

For further information or questions about the post, please contact: [e-mail] or [e-mail]

WHAT WILL I NEED?

You will require BTEC ONC in Public Administration or NVQ2 Business Administration (or willingness to complete within 6 months). Strong communication skills, IT literacy, and ability to prioritise tasks and experience in administration and working to deadlines.

Please refer to the attached Person Specification for the full criteria.

INTERVIEWS

Interviews are anticipated to take place on Tuesday, 20 January 2026.

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website.

Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled people and offer support throughout the recruitment process.

HOW TO APPLY

Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted. For guidance on completing your application, visit our website.

We welcome applications from disabled people and those who are or consider themselves to be neurodivergent.

If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email [e-mail]

All correspondence relating to your application will be sent from [e-mail]. Kindly check your spam/junk folder regularly to ensure you don’t miss any updates.

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