Passenger Service Supervisors: London Gatwick Airport

Jet2careers; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A large airline company is seeking a Passenger Service Supervisor at London Gatwick Airport. This role requires leading and supporting the Passenger Service Agent team, ensuring efficient operations and a passion for customer safety and service excellence. Candidates must demonstrate experience in a customer-facing airline environment, with strong leadership and operational guidance skills. The position involves a flexible shift schedule, contributing to a dynamic team atmosphere, and offers an excellent salary with various benefits.

Benefits

Excellent salary

Contributory pension scheme

Discretionary profit share bonus

34 days holiday entitlement

Life assurance

Colleague discounts

Cycle to Work Scheme

Access to Mental Health First Aiders

Retail discounts

Qualifications

• Experience in coaching and leading teams in a fast-paced environment.
• Ability to provide direction in challenging situations.
• Passion for customer service and safety.
• Experience in passenger service operations at the airport.

Responsibilities

• Lead and support Passenger Service Agent team performance.
• Ensure efficient check-in and boarding operations.
• Collaborate with third-party partners to deliver outstanding service.
• Achieve On Time Performance and customer satisfaction targets.
• Drive safety culture in all operational aspects.
• Develop and manage the Passenger Service Agent team.

Skills

Coaching and leading teams

Customer service

Operational guidance

Safety emphasis

Job description

Passenger Service Supervisors: London Gatwick Airport

We have some fantastic opportunities to join our Passenger Services Supervisor team at our 14th UK base, London Gatwick Airport!

As a Passenger Service Supervisor you will support our customer facing teams at the airport, ensuring our customers receive a fantastic service as they travel through the airport. In this hands‑on role, you will actively engage with our customers, leading by example to ensure the delivery of the highest standards of customer service. You will also work closely with our third‑party partners and airside colleagues to ensure a seamless experience.

What will you do in the role?

• Lead and support the day to day Passenger Service Agent team performance on each shift.
• Play an important role in ensuring the efficient running of the day to day check‑in and boarding operation.
• Work closely with our third‑party partners to ensure we deliver a fantastic service.
• Play an important part in ensuring we achieve our On Time Performance, Safety and Customer Satisfaction targets.
• Be an ambassador of our safety first culture, ensuring you drive the culture through every aspect of the role.
• You will be responsible for the development and management of team Passenger Service Agents.

. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme. Shifts will cover our 24/7 operation and will include working weekends and bank holidays.

What are the key skills/experience you'll already have?

The successful candidate will already be demonstrating Role Model behaviours and will be an ambassador for the Jet2 brand and ethos. You will also have -

• Experience of coaching and leading teams in a fast‑paced, customer facing airline operational environment.
• The ability to provide direction and guidance in challenging operational situations.
• A passion for customer service and safety.
• Previous experience of passenger service operations in the airport (check‑in, boarding etc.).

What Can We Offer You?

• Excellent salary, with annual pay review.
• Contributory pension scheme.
• Discretionary profit share bonus scheme.
• 34 days holiday entitlement per annum (including Bank Holidays).
• 3 x salary life assurance.
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
• Cycle to Work Scheme.
• Access to Mental Health First Aiders.
• Many retail discounts on travel and leisure, health, wellbeing, eating out, shopping and lifestyle.

Help us to send our all important customers on holiday with Jet2.com and Jet2holidays!!