Passenger Service Agent - Manchester Airport

Jet2careers; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading travel company in Manchester is seeking a Customer Service role to provide outstanding service at the airport. Ideal candidates should be calm under pressure, possess strong customer service skills, and be adaptable in a fast-paced environment. The role includes a competitive hourly rate, benefits, and 30-hour fixed-term contracts until November 2026.

Benefits

Free car parking

34 days holiday per annum

Colleague discounts on holidays and flights

Annual pay review

Qualifications

• Passion for delivering outstanding customer service.
• Ability to remain calm and focused in fast-paced environments.
• Adaptable, self-motivated, and enjoy team work.
• Demonstrate initiative and accountability.

Responsibilities

• Provide friendly customer service at the airport.
• Assist customers with check-in and boarding.
• Follow safety and security procedures diligently.
• Support colleagues and communicate professionally during disruptions.

Skills

Customer service skills

Calmness under pressure

Adaptability

Teamwork

Initiative

Job description

Salary: £13.85 per hour plus £3.46 shift allowance, bonus and benefits

Contract Type: Fixed Term

What will you do in the role?

• Create Memories: Providing our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
• Be Present: Assisting customers at check‑in, issuing boarding passes, verifying travel documents, and supporting them at our Self‑Service kiosks.
• Take Responsibility: Following all safety and security procedures and ensuring flights depart on time.
• Work as One Team: Supporting colleagues and customers during disruption and delays, solving problems proactively, and communicating clearly and professionally at all times.

What will you need?

• Are passionate about delivering outstanding customer service.
• Stay calm and focused under pressure in a fast‑paced environment and in times of disruption.
• Are adaptable, self‑motivated, and enjoy working as part of a team.
• Demonstrate initiative and accountability.

This is a physically demanding role, as you will be required to support our fast‑paced operation and will always be on the go.

What can we offer you?

• Hourly rate of £13.85, plus an extra £3.46 per hour for unsociable hours (between 11:00pm – 04:59am).
• Free car parking at the airport and access to rest areas during breaks.
• 34 days holiday entitlement per annum (pro rata for part‑time hours).
• Recommend a Friend scheme (£250 for successful referrals) & contributory pension scheme.
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
• Annual pay review, paid training course, our famous Red uniform & much more!

Contract Details

• 30 hour per week contracts available on a Fixed Term basis until November 2026.
• Rostered Shifts: Including early starts, late finishes, weekends, and bank holidays to support our operation. Working patterns are usually 4 shifts in a row, followed by 2 rest days but may vary to meet the operation. Extra days may be added during the season.
• Rosters are provided 4 weeks in advance.

At Jet2.com & Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award‑winning team!