Parts Supervisor

Cooks Motor Group; Maidstone; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive group in Maidstone is seeking a Parts Supervisor to oversee the parts department operations. You will ensure exceptional customer service, manage stock checking and reporting, and maintain the overall efficiency of operations. Ideal candidates will possess excellent communication and organizational skills along with a strong ability to prioritize tasks. A valid UK driving license is required. Join us to contribute towards exceptional customer experiences and broaden your automotive knowledge.

Benefits

24/7 access to healthcare professionals

Car purchasing and lease schemes

Colleague discounts

Enhanced holiday allowance

Paid day off for your birthday

Company share purchase plan

Loan plans for colleagues

Referral payments

Family friendly policies

Training and development options

Qualifications

• Strong ability to meet deadlines and effectively prioritise tasks in a fast-paced environment.
• Excellent communication and customer service skills.
• Proficient in IT, with experience of using web-based systems, email, and Microsoft Office.

Responsibilities

• Maintain the surcharge ledger and manage parts sent to manufacture.
• Report stock damage or losses to the aftersales manager.
• Ensure all parts are checked against delivery notes.

Skills

Customer service skills

Communication skills

Time management skills

IT proficiency

Deadline management

Job description

Parts Supervisor –Mercedes-BenzBury

Want to be the best you can be? It's what drives us too.

Working in our parts department as a Parts Supervisor you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• 24/7 online access to healthcare professionals
• Car purchasing and lease schemes
• Servicing, parts & accessory colleague discounts.
• Enhanced holiday allowance with length of service
• Paid day off for your birthday
• Company share purchase plan
• Loan plans for colleagues, including toolbox and travel tickets
• Colleague referral payments
• Industry leading family friendly policies
• Numerous training, learning and development options to suit everyone
• Plus lot’s more

What you’ll do day to day

• Be fully aware of the usual trading terms of the retail centre.
• Maintain surcharge ledger, making sure all parts sent to manufacture are clean and drained of oil.
• Update the aftersales manager on monthly basis on outstanding customer orders etc.
• Report any stock damage or stock losses to the aftersales manager.
• Ensure that parts are correctly checked against delivery notes and that they are binned accordingly and that all orders are checked.
• Check all pars invoices against despatch notes on weekly basis.
• Ensure all old units are returned to manufacture in the prescribed manner.

Helpful skills and qualifications

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

• Strong ability to meet deadlines and effectively prioritise tasks in a fast-paced environment
• Capable of maintaining a methodical and logical approach, particularly during busy periods
• Excellent communication and customer service skills
• Exceptional time management skills and the ability to thrive under pressure
• Proficient in IT, with experience of using web-based systems, email, and Microsoft Excel, Word and Outlook
• Must hold a valid UK driving licence

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us − just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.