Parts Hub Manager

Cooks Motor Group; England; On-site; GBP 35,000 - 45,000; Full time

Job summary

An established automotive group based in the UK is seeking a Parts Hub Manager to lead a centralized trade parts operation. The role involves managing a skilled team, ensuring outstanding service, and achieving sales and performance targets. You will oversee all aspects of warehouse operations, maintain stock accuracy, and build strong relationships with customers. Successful candidates will demonstrate strong leadership and communication skills while being committed to delivering exceptional service. Join us for rewarding work and ample growth opportunities.

Benefits

33 days of annual leave

Exclusive retail discounts

Discount on new and used cars

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

Dedicated wellbeing support

24/7 access to healthcare professionals

Paid community volunteering day

Company share purchase plan

Referral financial rewards

Training and development opportunities

Life assurance options

Flexible working options

Responsibilities

• Lead and motivate a multi-skilled team to ensure high performance and efficient operations.
• Deliver and exceed budgeted sales and profit targets.
• Monitor sales performance and identify growth opportunities.
• Oversee warehouse operations from goods-in to deliveries.
• Maintain high service levels for order fulfillment.
• Drive stock accuracy through regular checks and management.
• Build relationships with customers and resolve escalations.
• Promote campaigns and digital offers to increase revenue.
• Ensure compliance with all standards and legal requirements.

Skills

Experience in Parts, Warehouse, Aftersales or Trade Operations management

Strong commercial awareness

Leadership and team management experience

Excellent communication skills

Attention to detail and organizational skills

Understanding of stock control and invoicing

Proficiency with digital ordering systems

Customer-centric approach

Job description

Parts HubManager- Mercedes-Benz Warrington

Fun, exciting, rewarding work. Join us for the ride.

Working with world‑class brands as a Parts Hub Manager, you’ll take full ownership of a centralized trade parts operation, ensuring outstanding and trusted experiences for our internal workshops, franchise sites and independent trade customers.

You’ll lead a high‑performing, multi‑skilled team while managing all areas of trade operations, retail parts support, warehouse logistics, stock control and financial performance. As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands — and with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry‑leading family‑friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle‑to‑work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We’re open to flexible working options – just ask

What you’ll do day to day

• Lead and motivate a multi‑skilled team, ensuring high performance, strong customer focus and efficient daily operations.
• Deliver and exceed budgeted sales, margin and profit targets while controlling logistics, staffing and stock‑related costs.
• Monitor daily sales performance, analyse customer trends and identify growth opportunities across trade and internal channels.
• Oversee the full warehouse operation including goods‑in, stock storage, picking, packing, and outbound deliveries.
• Maintain high delivery service levels, ensuring orders are fulfilled in full, on time and to the highest standard.
• Drive stock accuracy through regular stock checks, proactive obsolescence management and robust security processes.
• Build and maintain strong relationships with trade customers, internal departments and franchise sites, resolving escalations professionally.
• Promote new campaigns, product launches and digital platform offers (e.g., WebParts) to grow customer accounts and online revenue.
• Oversee invoicing processes, credits, surcharges, warranty and core returns while supporting effective credit control.
• Ensure compliance with all audit, legal, manufacturer and health & safety standards, acting as the accountable person for Hub operations.

Helpful skills and qualifications

Don’t worry about ticking off every single skill here – if you care about delivering great experiences as much as we do, we want to hear from you.

• Proven experience in Parts, Warehouse, Aftersales or Trade Operations management.
• Strong commercial awareness with the ability to deliver financial targets and identify improvement opportunities.
• Confident leader with experience managing advisors, drivers and warehouse teams in a fast‑paced environment.
• Excellent communication and relationship‑building skills across trade customers, internal teams and multi‑site operations.
• High attention to detail with strong organisational skills, able to prioritise and meet deadlines effectively.
• Good understanding of stock control, credit control, warranty processes and invoicing accuracy.
• Comfortable using digital ordering systems and reporting tools, with a proactive, improvement‑focused mindset.
• Positive, customer‑centric approach with a commitment to delivering exceptional service.

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.