Parts Advisor

Vertu Motors plc; Sheffield; On-site; GBP 28,000; Full time

Job summary

A progressive automotive retailer in Sheffield is looking for a Parts Advisor to enhance customer experience. This role does not require motor trade experience as full training will be provided. Responsibilities include identifying parts, managing customer queries, and maintaining professional service standards. The role offers a basic salary of £28,000 plus attractive benefits including holiday, special rates, and pension plans. Join a company that prioritizes employee growth and development.

Benefits

25 days’ holiday plus bank holidays

Access to rewards platform with discounts

Preferential service rates

Share Incentive Scheme

Pension plan

Enhanced maternity and paternity pay

Qualifications

• No prior motor trade experience necessary; full training provided.
• Comfortable with customer communication via phone and online.

Responsibilities

• Identify and supply correct parts for customer needs.
• Manage calls and online orders professionally.
• Update product knowledge through training.
• Look for upselling opportunities to add value.

Skills

Confidence with computers and online platforms

Excellent customer service skills

Teamworking abilities

Organizational skills

Job description

Vertu Motors Toyota Sheffield

Vertu Motors Toyota Sheffield have an exciting opportunity for a Parts Advisor to join our brilliant and supportive team!

We are offering a basic salary of £28,000 plus company benefits!

You will be required to work alternate Saturdays, as per the departmental rota, between the hours of 8.00am and 12.00pm. We are closed on Sundays so you can sit back and relax on this day every week without fail.

About the role

As a Parts Advisor, you’ll play an important part in delivering a smooth and positive experience for our trade and retail customers. You’ll handle incoming parts enquiries and orders via phone and online platforms, helping customers find the right parts quickly and efficiently.

Your key responsibilities will include:

• Identifying and supplying the correct parts to meet customer needs
• Managing calls, online orders, and customer queries with confidence and professionalism
• Using available promotions and offers to meet team and individual targets
• Keeping your product knowledge up to date through regular training and company resources
• Looking for opportunities to upsell or add value in a helpful, customer-focused way

About you

You don’t need motor trade experience to join us – we’ll provide full training. What matters most is that you:

• Are confident working with computers, systems, and online platforms
• Feel comfortable speaking with customers on the phone and online
• Enjoy working as part of a team and take pride in delivering excellent service
• Are motivated, organised, and eager to learn

Why join Vertu Motors?

We’re proud to be a Motor Retailer that invests more in colleague development than any other. You’ll have access to ongoing training and clear career progression opportunities, along with a fantastic benefits package that includes:

• 25 days’ holiday (rising with length of service) plus bank holidays
• Access to an online rewards platform offering cashback and discounts
• Preferential service rates and colleague purchase schemes
• Share Incentive Scheme
• Pension plan
• Enhanced maternity and paternity pay

If you’re ready to join a company that values your growth and supports your success, apply today to be considered for this exciting opportunity!

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