Parts Advisor

BMW; Royal Tunbridge Wells; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive company in Royal Tunbridge Wells is seeking a Parts Advisor to deliver exceptional customer service. Responsibilities include processing orders, maintaining stock levels, and collaborating with other departments. Ideal candidates will have a passion for customer service, strong communication skills, and organizational abilities. The position offers comprehensive rewards including annual leave, training, and a cycle-to-work scheme.

Benefits

33 days annual leave

Extra day off on birthday

Industry-leading Family Leave Policies

Salary Sacrifice car scheme

Paid volunteer day

Long service milestone anniversaries

Tailored training and career growth

Cycle to work scheme

High street discounts

Internal referral scheme rewards

Qualifications

• Passion for delivering excellent customer service with a proactive approach.
• Strong communication and multitasking skills in a busy environment.
• Confident in using internal systems for stock management and invoicing.

Responsibilities

• Provide first-class customer service and expert advice on parts.
• Process orders accurately, ensuring correct documentation.
• Monitor and maintain stock levels in collaboration with the Parts Leader.
• Support sales by identifying upsell opportunities.
• Maintain an organised and compliant working environment.
• Collaborate with colleagues for a seamless customer experience.

Skills

Customer service

Communication

Organisational skills

Computer literacy

Job description

View more categories View less categories Brand BMW Careers Contract Type Permanent Hours Full-time Business Area Other Salary Less than £29,999 Number of Vacancies 1

Stratstone Tunbridge Wells is looking for a Parts Advisor.

Your role

• Provide first-class customer service to internal and external customers, offering expert advice and guidance on parts, products, and availability
• Process orders accurately and efficiently, ensuring all documentation is completed and filed correctly
• Monitor and maintain stock levels, working closely with your Parts Leader to ensure key items are always available
• Support the sales process by identifying upsell opportunities and promoting relevant products or services
• Maintain an organised, secure, and compliant working environment across all areas of the parts department
• Work collaboratively with colleagues across other departments to ensure a seamless experience for every customer

Your profile

• A genuine passion for delivering excellent customer service, with a positive and proactive approach
• Strong communication and organisational skills, with the ability to multitask in a busy environment
• Good computer literacy and confidence using internal systems for stock management and invoicing
• Previous experience in a parts or automotive environment is desirable, but we also welcome applications from those with strong customer service backgrounds and a willingness to learn
• Full UK manual driving licence desirable not essential

Rewards

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.

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