Parts Advisor

Chassis Cab Ltd; Ipswich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A family-run logistics business in Ipswich is seeking an experienced Parts Advisor. Responsibilities include advising customers, processing orders, and maintaining stock control. Ideal candidates are customer-focused with strong communication skills and computer literacy. Benefits include competitive pay rates, life assurance, and a supportive training program. Join a stable environment backed by a market-leading manufacturer.

Benefits

Excellent pay rates

Fully funded training

Life assurance

22 days holiday plus bank holidays

Auto enrolment pension

Qualifications

• Passionate about delivering excellent customer service.
• Maintain a professional and helpful attitude at all times.
• Driving licence is required.

Responsibilities

• Advise customers on parts requirements.
• Take orders over phone, email, and counter.
• Prepare customer orders and provide stock control.
• Update customers on parts orders.

Skills

Customer service

Communication skills

Computer literacy

Professional attitude

Job description

Chassis Cab is a family run business that holds the award winning DAF Truck franchise for East Anglia.

Chassis Cab aims to provide our customers with a first class, reliable service, which reflects our standing as market leader as a main dealer for the supply of DAF Truck and in the provision of a second to none after sales.

We are looking to recruit an experienced Parts Advisor at our depot in Ipswich. The ideal candidate will be enthusiastic and passionate who will be a great addition to our team.

Your key responsibilities:

• Effectively advise customers of their parts requirements either using skill and knowledge or computer programs
• Take orders over the telephone, email and sales front counter
• Prepare orders for the customers and workshop
• Place orders with suppliers and to update the customer/workshop of any news on the parts
• Advise and supply parts over the phone, sales counter and to workshop technicians
• Stock Control
• To maintain marketing display areas by keeping them up to date with the latest product range.

Qualifications and experience required:

• You will maintain a professional and helpful attitude at all times
• You will be computer literate
• You will be passionate about delivering excellent customer service
• You will have excellent communication skills
• Driving licence is required

HGV and/or Trailer Industry knowledge & Experience will be advantageous but not essential. Market leading manufacturer training will be provided.

Hours of work:

Monday to Friday 40 hours per week - 08:00 to 17:00

Saturdays (8am – 12noon) on a rota basis

Nightshift holiday cover on a rota basis

FLT licence would be advantageous

Salary and Benefits:

• Working for a family run business backed up by DAF Trucks gives you stability, great pay rates, excellent continued training and future progression.
• Excellent rates of pay and overtime availability
• Fully funded training
• Life assurance x 2 salary scheme
• 22 days holidays plus bank holidays - Holiday allowance rising with length of service
• Auto enrolment pension with contributory payments up to 5%