Parts Advisor

BMW; Bedford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive company is seeking a Bodyshop Parts Advisor in Bedford. The role involves receiving and logging parts, maintaining customer records, and ensuring excellent customer service. The ideal candidate will be organized, deadline-driven, and proficient in IT systems, holding a valid UK driving licence. Enjoy a range of rewards including competitive leave, discounts on vehicles, and a supportive work environment focused on customer experience and development.

Benefits

33 days of annual leave

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Flexible working options

24/7 access to healthcare professionals

Paid day to volunteer

Training and development opportunities

Life assurance options

Qualifications

• Strong ability to meet deadlines and prioritise tasks in a fast-paced environment.
• Excellent communication and customer service skills.
• Exceptional time management and ability to stay organised under pressure.

Responsibilities

• Receive, log, and accurately allocate parts and consumables.
• Deliver outstanding customer service to internal and external customers.
• Maintain accurate and up-to-date customer records.

Skills

Customer service skills

Time management

Organizational skills

Proficiency in IT systems

Ability to meet deadlines

Valid UK driving licence

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Group1 Bedford is looking for aBodyshop Parts Advisor.

Your role

What you’ll do day to day

• Receive, log, and accurately allocate parts and consumables from suppliers.
• Deliver outstanding customer service to both internal and external customers.
• Recommend suitable parts based on customer requirements with expert knowledge.
• Maintain accurate and up-to-date customer records in the system.
• Ensure thorough understanding and adherence to all parts department procedures.
• Build and maintain strong relationships with manufacturers and suppliers.
• Submit invoices to insurance companies and ensure timely debt collection.
• Accurately verify and store all parts, and cross-check supplier invoices against WIPs.
• Assist with vehicle collection from local customers when needed.
• Maintain consistent communication with approved repairers and ensure final quality checks on all completed vehicles.

Your profile

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

• Strong ability to meet deadlines and prioritise tasks in a fast‑paced environment.
• Excellentঢ় communication and customer service skills.
• Exceptional time management and ability to stay organised under pressure.
• Proficient in IT systems including Microsoft Excel, Word, Outlook, and web‑based platforms.
• Methodical and logical approach to work, especially during busy periods.
• Must hold a valid UK driving licence.

Rewards

• Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
• Save money every day withour exclusive retail discounts
• Drive a great dealwith discounts on new and used cars, plus servicing offers
• Plan for theाख years aheadwith our company pension scheme
• Balance home and workwith our industry‑leading family‑friendly policies designed to help you spend more time with the people that matter
• Commute for lesswith our cycle‑to‑work scheme tarifs>
• Prioritise your wellbeingwith dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice casts you need easily
• Make a differencewith a paid day to volunteer in your community
• Invest in your futurewith our company Memow purchase plan
• Earn financial rewardswhen you refer a friend to join insecurity
• Keep learning and growingwith our training and development opportunities for everyone.
• Life assurancewith the option to increase cover
• We’re open toflexible workingoptions – just ank

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.

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