Partnership Operations Lead – Airport Lounges

Collinson Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global leader in travel benefits is seeking a Manager – Partnership Operations to deliver an exceptional guest experience and manage the performance of airport lounge services. The successful candidate will oversee third-party providers and ensure adherence to service level agreements. With a focus on collaboration and analysis, you will drive improvements in operations, manage budgets, and deliver results. Exceptional communication and leadership skills are vital for this role, which includes significant travel and interaction with various stakeholders.

Benefits

100% employer paid medical and dental insurance

100% match to 401k deferrals

Priority Pass Membership

Wellness Programs

Qualifications

• 5+ years of leadership experience in hospital or premium airport lounges.
• Experience in project management and delivery.
• Proven ability to manage multiple projects simultaneously.

Responsibilities

• Oversee third-party providers to meet SLAs and guest experience.
• Manage operational costs against budgets and analyze variances.
• Conduct Quality, Service & Cleanliness reviews.

Skills

Leadership in multi-unit operations

Excellent communication skills

Analytical and problem-solving abilities

Tools

MS Word

MS PowerPoint

MS Excel

Job description

A global leader in travel benefits is seeking a Manager – Partnership Operations to deliver an exceptional guest experience and manage the performance of airport lounge services. The successful candidate will oversee third-party providers and ensure adherence to service level agreements. With a focus on collaboration and analysis, you will drive improvements in operations, manage budgets, and deliver results. Exceptional communication and leadership skills are vital for this role, which includes significant travel and interaction with various stakeholders.