Part-Time Telesales Administrator — Flexible Hours

Diana B. Beauty; Birmingham; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

An FMCG company is seeking a Part-time Telesales Administrator in Birmingham. The role involves providing customer support, managing accounts, and driving sales activities in a small team. Flexible working hours from Monday to Thursday, with the possibility of Saturday shifts during busy times. Ideal candidates should have experience in sales or customer service and strong communication skills. Attractive pay rate of £13.50-£14.50 per hour, alongside free on-site parking.

Benefits

Free on-site parking

Flexible working hours

Qualifications

• Previous experience in internal sales, customer service, telesales or a commercial office-based role.
• Experience processing sales orders.
• Confidence in upselling and cross-selling products.

Responsibilities

• Re-engaging lapsed customers and upselling products where appropriate.
• Handling customer enquiries via phone, email and app.
• Preparing quotations and processing sales orders.
• Managing and developing existing customer accounts.
• Delivering a high level of customer service and support.
• Processing invoices and card payments.
• Maintaining accurate records across internal systems and spreadsheets.

Skills

Internal sales experience

Customer service skills

Telesales experience

Strong communication skills

Organizational skills

Proactive and customer-focused approach

Job description

An FMCG company is seeking a Part-time Telesales Administrator in Birmingham. The role involves providing customer support, managing accounts, and driving sales activities in a small team. Flexible working hours from Monday to Thursday, with the possibility of Saturday shifts during busy times. Ideal candidates should have experience in sales or customer service and strong communication skills. Attractive pay rate of £13.50-£14.50 per hour, alongside free on-site parking.