Part-Time Ecommerce Coordinator: Drive Growth & Customer Experience

Prodrive Composites Ltd; Banbury; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading company in merchandise based in Banbury is seeking an Ecommerce Coordinator. In this role, you will manage customer service for ecommerce, oversee order processing, and support product content updates. The ideal candidate will have strong customer service skills, be detail-oriented, and ideally hold GCSEs or A-levels along with experience in retail. This position offers a dynamic work environment and opportunities for professional development.

Benefits

Attractive salary

25 days holiday plus birthday day

Training opportunities

Salary sacrifice schemes

Paid time off for volunteering

Social events throughout the year

Exclusive company discounts

Life assurance

Qualifications

• Strong customer service skills with the ability to respond quickly and professionally.
• Ability to manage multiple tasks and work both independently and as part of a team.
• Detail-oriented, proactive, and able to meet deadlines.

Responsibilities

• Lead customer service for ecommerce: Respond to inquiries and concerns related to online orders.
• Order management and processing: Oversee the order lifecycle and liaise with the warehouse.
• Assist with product content updates: Upload and maintain accurate product information.
• Analyse website traffic and feedback to identify improvement areas.
• Collaborate with marketing and sales teams to support campaigns.

Skills

Customer service skills

Multi-tasking

MS Office Suite proficiency

Detail-oriented

Retail or customer service experience

Education

GCSEs or A-levels

Bachelor's degree in marketing, business or a related field

Job description

A leading company in merchandise based in Banbury is seeking an Ecommerce Coordinator. In this role, you will manage customer service for ecommerce, oversee order processing, and support product content updates. The ideal candidate will have strong customer service skills, be detail-oriented, and ideally hold GCSEs or A-levels along with experience in retail. This position offers a dynamic work environment and opportunities for professional development.