Part-Time Driver Line Support Specialist (Hybrid)

Novuna Consumer Finance; Trowbridge; Hybrid; GBP 10,000 - 40,000; Part time

Job summary

A leading consumer finance company is seeking a part-time customer service representative in Trowbridge. In this fixed-term role, you will serve as the primary contact for customers encountering vehicle defects, ensuring timely repairs and assistance. Strong communication skills and customer service experience are essential. The position involves 18 hours per week with a hybrid working model requiring in-office attendance two days a week after training. Competitive benefits, including a comprehensive wellness package and bonus scheme, are offered.

Benefits

Excellent bonus scheme

Hybrid working

25 days' holiday

Full wellbeing package including BUPA

Qualifications

• Previous customer service experience essential.
• Enjoy being on the phone with confidence in inbound and outbound calls.
• Excellent communication skills and a customer-centric mindset.

Responsibilities

• Be the first point of contact for customers reporting vehicle issues.
• Book vehicles in for repair or arrange breakdown assistance.
• Take inbound calls and handle administrative duties.

Skills

Customer service experience

Excellent communication skills

Team player

Organizational skills

Job description

A leading consumer finance company is seeking a part-time customer service representative in Trowbridge. In this fixed-term role, you will serve as the primary contact for customers encountering vehicle defects, ensuring timely repairs and assistance. Strong communication skills and customer service experience are essential. The position involves 18 hours per week with a hybrid working model requiring in-office attendance two days a week after training. Competitive benefits, including a comprehensive wellness package and bonus scheme, are offered.