Part Time Customer Service Advisor

BT Ireland; Newcastle upon Tyne; On-site; GBP 13,000 - 14,000; Part time

Job summary

A telecommunications company in Newcastle upon Tyne seeks a Part Time Customer Service Advisor to assist customers with broadband-related queries. The role offers flexible hours (20 or 25 hours per week) and a starting salary of £13,379.73, rising to £13,698.13 after 8 months. Additional incentives and bonuses are available. The ideal candidate should be naturally helpful and calm, with strong relationship-building skills. Training will be provided, allowing you to thrive in a supportive environment.

Benefits

Online GP access

Paid carer’s leave

Family leave with pay

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• Naturally helpful and calm, capable of building customer relationships.
• No specific experience required, training will be provided.

Responsibilities

• Assist customers with broadband tech-related queries over the phone.
• Provide support for simple to complex issues.
• Schedule breaks and manage work-life flexibility.

Skills

Customer support

Relationship building

Calm demeanor

Job description

# Part Time Customer Service AdvisorJob Req ID: 54358Posting Date: 18 Dec 2025Function: EE Contact CentresUnit: ConsumerLocation: Contact Centre (EE), Newcastle, United KingdomSalary: 13,379.73##**Where:** EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) **Part time:** 20 or 25 hours per week **Salary:**£13,379.73 rising to £13,698.13 after 8 months of being here, plus incentives and bonuses **Hourly rate:**£12.82 per hour rising to £13.12 per hour at 8 months in role**Start date:** February 2026## Set Shift Pattern:| | | | | | | | || --- | --- | --- | --- | --- | --- | --- | --- || | **Mon** | **Tues** | **Wed** | **Thur** | **Fri** | **Sat** | **Sun** || **20 hours per week** | 15:45-21:00 | 15:45-21:00 | 15:45-21:00 | OFF | 15:45-21:00 | OFF | OFF || **25 hours per week** | 12:30-21:00 | 12:30-21:00 | 12:30-21:00 | OFF | 12:30-21:00 | OFF | OFF |##**Why this job matters**Why not use your skills to make a difference and join our Broadband Technical Team in **EE Gosforth**. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.* Agreatstarting salary of£13,379.73 rising to £13,698.13 after 8 months of being here, plus incentives and bonuses.* Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.* Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.* Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.* Hugediscounts of EE & BT products including your Mobile and Broadband – saving youhundredsofpoundsevery year.* Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.* Season TicketTravel Loan – giving you the funds topay for your travelto and from work up front, making a difference where it counts.* Volunteering days, so you cangive backto your local community.* Optional Private Healthcare and Dental, to protect you and your family.