Parcel Locker Success Manager

Quadient; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A tech-driven company in Greater London is seeking a Customer Success Manager for Parcel Lockers. This role involves guiding hosts, creating onboarding materials, and building strong relationships with users. The ideal candidate should possess customer lifecycle management skills, a passion for customer service, and proficiency in data analysis tools like Power BI. If you're eager to work in a collaborative environment where your skills can make a significant impact, this opportunity is for you.

Qualifications

• Understanding of customer lifecycle management and retention strategies.
• Ability to learn smart lockers and software quickly.
• Proficient in using CRM and survey tools.

Responsibilities

• Guide hosts through Quadient processes and benefits.
• Create onboarding materials and automated processes.
• Build strong lifecycle relationships with each host.

Skills

Customer lifecycle management

Presentation skills

CRM tools (Salesforce, Salesloft)

Data analysis skills

Strong communication skills

Project management skills

Tools

Power BI

MS PowerPoint

Job description

A tech-driven company in Greater London is seeking a Customer Success Manager for Parcel Lockers. This role involves guiding hosts, creating onboarding materials, and building strong relationships with users. The ideal candidate should possess customer lifecycle management skills, a passion for customer service, and proficiency in data analysis tools like Power BI. If you're eager to work in a collaborative environment where your skills can make a significant impact, this opportunity is for you.