Assistant Owner Experience Manager

Parkdean Resorts UK Limited; Porthcawl; On-site; GBP 60,000 - 80,000; Full time

Job summary

A UK holiday park organisation is hiring an Assistant Owner Experience Manager in Porthcawl. In this role, you will enhance owner experiences by implementing feedback and hosting community events. The ideal candidate will have strong empathy and a passion for customer service. Join a vibrant team that prioritizes guest satisfaction and offers opportunities for career development.

Benefits

Employee Assistance Programme

50% holiday booking discount

30% discount on food and drinks

Access to exclusive brand deals

Qualifications

• Empathetic people person with a focus on guest experience.
• Experience in hosting events and community engagement is a plus.

Responsibilities

• Bring owner experiences to life with feedback-based improvements.
• Support experience team development and training.
• Host events that delight the park community.
• Manage budgetary costs for owner sales.
• Work closely with park teams to maintain service standards.

Skills

Empathy

Customer service

Team development

Job description

Owners - Assistant Owner Experience Manager - OI1

Job Description

Your career, your way. Join our fantastic reception team as Assistant Owner Experience Manager.

Are you an empathetic people person looking for a career with a little more fun? Join our reception team where guest experience comes first and creating amazing memories is second nature.

So, why Parkdean Resorts?

Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:

• The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training!
• You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support- because your wellbeing is our top priority.
• A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
• A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
• Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
• We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
  

What you will be doing...

• Bring our owner experiences to life, turning feedback into exciting improvements that boost satisfaction.
• Supporting in the development and training of the experience team.
• Host unforgettable forums, drop-ins, and social events that delight your park’s community
• Support in the management of budgetary costs for owner sales and monitor and maintain effective cost controls.
• Work closely with park teams and central support to uphold high standards and deliver outstanding customer service.

Are we the right fit for you?

At Parkdean Resorts we don’t leave unforgettable moments to chance.

We pitch in, we have fun, and we grow, inspiring each other to make great things happen every, single, day. We’re Parkdean people, and we do everything we can to ensure our guests and owners can holiday like they mean it!

Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.

We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at [e-mail]