Owner & Guest Experience Leader

Parkdean Resorts UK Limited; Tendring; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading holiday park organization in Essex is seeking an Owner and Guest Experience Manager to enhance guest experiences and manage a dedicated team. This role involves analyzing feedback, handling complaints, and planning events to ensure memorable stays. The ideal candidate has strong customer service skills and a background in team leadership. Join a fun and supportive workplace committed to employee wellbeing and development.

Benefits

50% discount for team members

Employee Assistance Programme

30% discount on food and leisure activities

Discounts on various brands

Career development opportunities

Qualifications

• Proven track record in customer service and team leadership.
• Experience in event planning and execution.
• Strong analytical skills to interpret customer insights.

Responsibilities

• Be the voice of the owners and guests, bringing their experience to life.
• Analyse customer insights for service improvement.
• Recruit and develop team members for maximum efficiency.
• Manage all guest and owner complaints.
• Oversee budgetary costs for holiday sales.
• Plan and deliver tailored owner and guest events.

Skills

Customer service

Team leadership

Event planning

Analytical skills

Budget management

Job description

A leading holiday park organization in Essex is seeking an Owner and Guest Experience Manager to enhance guest experiences and manage a dedicated team. This role involves analyzing feedback, handling complaints, and planning events to ensure memorable stays. The ideal candidate has strong customer service skills and a background in team leadership. Join a fun and supportive workplace committed to employee wellbeing and development.