Outsourcing Analyst

Scottish Friendly; Glasgow; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading financial services company based in Glasgow is seeking an Outsourcing Analyst to join their Operations team. The role involves managing relationships with Third-Party Administration Partners, analysing management information, and supporting operational resilience planning. Ideal candidates will have 1-3 years' experience in the Life and Pensions industry, strong analytical skills, and excellent communication abilities.

Benefits

Recognition awards

Refer-a-friend scheme

Annual Leave

10% employer pension contribution

24/7 GP access

Qualifications

• 1–3 years’ experience in the Life and Pensions industry.
• Experience working in a regulated environment.
• Understanding of outsourcing regulations.

Responsibilities

• Manage relationships with Third-Party Administration Partners.
• Analyse and evaluate monthly Management Information from TPAs.
• Coordinate operational resilience activities.

Skills

Analytical skills

Communication skills

Detail-oriented

Data analysis

Organizational skills

Job description

Do you want to be part of something more than just a financial services business? Do you believe everyone, regardless of wealth, should have the opportunity to save and look after their loved ones? Do you want to be part of something that has been here for 160 years and help it be here for 160 more?

Scottish Friendly have an exciting opportunity to join our team. Based in Glasgow City Centre, we are one of the most progressive mutual life insurance offices in the UK. We have a strong, clear culture which has grown since 1862 with our customers and colleagues of today and the future being at the heart of that growth.

About the role

A dedicated, experienced individual to join the Operations function as an Outsourcing Analyst. The responsibilities include managing relationships with Third-Party Administration Partners (TPAs), reviewing and analysing management information, and maintaining accurate records. The role also supports operational resilience planning and governance activities, ensuring robust oversight and continuity across outsourced services.

To be successful, you should demonstrate a persistent focus on quality, strong analytical skills, and clear communication. You’ll be well‑organised, able to work under pressure, and driven to deliver continuous improvement.

Key responsibilities

Outsourcing Analyst

• Develop strong working relationships with TPAs to enable effective oversight and monitoring, supporting the delivery of good customer outcomes through collaborative engagement and continuous improvement.
• Analyse and evaluate monthly Management Information (MI) received from TPAs, producing clear and actionable reports for key stakeholders.
• Support the day‑to‑day management of multiple TPAs, ensuring delivery of contractual obligations and maintaining accurate records across oversight activities.
• Own and manage the TPA Incident and Breach processes in alignment with regulatory requirements, ensuring accurate record‑keeping within Scottish Friendly’s enterprise risk system.
• Proactively identify and manage outsourcing risks, perform control testing, and report findings to relevant stakeholders.
• Prepare and contribute to committee papers for the Outsourcing Oversight Committee, ensuring clear presentation to support effective governance and decision‑making.

Operational Resilience

• Coordinate annual planning and execution of operational resilience activities, including scheduled tests and reviews, to safeguard service continuity and customer outcomes.
• Document and track scenario test outputs and emerging vulnerabilities, ensuring timely closure of identified risks.
• Assist with the annual review of the Self‑Assessment Document to maintain compliance and resilience standards.
• Maintain and update process maps as part of the regular review cycle to reflect current practices.
• Plan and prepare materials for ISBC Committee meetings, ensuring accurate and timely reporting.
• Embed resilience practices into business‑as‑usual processes across teams, promoting continuity and compliance with regulatory standards.
• Collaborate with the Change team to ensure operational resilience impacts are considered and addressed throughout the change management lifecycle.

Qualifications and Skills

• 1–3 years’ experience in the Life and Pensions industry.
• Experience working in a regulated environment.
• Understanding of outsourcing regulations.
• Strong written and oral communication skills.
• Detail‑oriented with ability to manage multiple workloads.
• Data analysis skills and ability to compile insightful reporting for varied audiences.
• Experience in continuous improvement and process development.
• Experience supporting operational resilience and governance frameworks is an advantage.

With assets under management of over £4.2bn and more than 853,000 members we have lots to look after and lots more to do. If you want to be part of the team and you think this is you, we would love to hear from you.

We support life inside and outside work, offering:

Recognition awards: Win exciting prizes, including one weeks’ annual leave plus £3,000 spending money.

Refer‑a‑friend scheme: Earn rewards for bringing talented friends to our team.

Annual Leave: 25 days annual leave (rising to 28 with service) plus 8 bank holidays, and options to buy or sell extra days.

Supporting the future: 10% employer pension contribution, 4 × group life cover.

Getting around: Access to cycle‑to‑work schemes, Electric Vehicle scheme* and travel loans.

Wellbeing: 24/7 GP access, EAP, Private Healthcare, and free legal/financial advice a variety of savings at top high street and online retailers.

Hybrid model with up three remote days per week, totalling 35 hours per week Monday to Friday.

We are committed to creating an inclusive environment where all colleagues feel valued, respected and represented. If you require any accommodations during the application process, please don’t hesitate to let us know.

16 Blythswood Square
Glasgow G2 4HJ
United Kingdom