Outpatient Receptionist

Malvern Hills; Walsall; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Walsall seeks an enthusiastic Outpatient Receptionist to join their dynamic team. The successful candidate will manage patient enquiries, maintain electronic records in CareFlow, and ensure patient confidentiality. Ideal candidates will have NVQ Level 2 or equivalent experience and possess strong interpersonal skills. This role demands flexibility and a proactive approach to work, contributing to high standards of service in a busy NHS environment.

Qualifications

• Educated to NVQ Level 2 minimum or with equivalent experience in a receptionist role.
• Strong interpersonal skills and a can-do attitude.

Responsibilities

• Complete electronic outcome forms accurately in CareFlow.
• Support deliverance of Outpatient Clinic Trolleys.
• Handle routine patient enquiries about appointments professionally.
• Direct patients to the appropriate waiting area or department.
• Cover other job roles and vary working hours as needed.
• Maintain patient confidentiality at all times.
• Work independently while ensuring supervision is available.

Skills

Interpersonal skills

Initiative

Education

NVQ Level 2 or equivalent experience

Job description

Responsibilities

Are you interested in joining a responsive, innovative and dynamic Outpatients Reception Team in a constantly changing environment? Are you interested in working across variety of Outpatient settings? We are looking for an enthusiastic and skilled individual to join our current and valued Outpatient Receptionist Team?

• Using the information in patient electronic system daily to complete the electronic outcome form ensuring that the outcome of the clinic attendance is recorded accurately and immediately in CareFlow
• Support in deliverance of Outpatient Clinic Trolleys to Outpatient Clinics
• To ensure that routine enquiries from patients about their appointments such as postponing, cancelling or rearranging are all dealt with professionally and immediately
• To ensure that all patients are received and directed to the appropriate waiting area or department, in a courteous and professional manner.
• Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours.
• Maintain patient confidentiality at all times.
• Carry out any other duties, within the grade, as requested by the Reception Team Leader
• Post holder must be able to work on their own initiative when carrying out duties (Supervision is available as required)
• To ensure that patients demographic details are always kept up to date on the Patient Administration System (Careflow) system

Qualifications

You should be educated to NVQ Level 2 minimum or have equivalent experience in an receptionist or NHS patient facing related role. You should have strong interpersonal skills together with a can do attitude!

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.