Outcome Testing & QA Partner (Regulated Finance)

Perch Group; Lancashire; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A leading organization in customer outcomes is seeking an Outcome Testing & Quality Assurance Partner to enhance quality, compliance, and customer-centric culture. You will assess customer experiences using a full QA framework, provide actionable insights, and support teams in making informed decisions. The ideal candidate has QA experience in a regulated contact center, strong understanding of FCA regulations, and excellent report writing skills. This hybrid role offers competitive salary and a chance to develop professionally.

Benefits

Competitive salary from £32,000 to £38,000

Up to 20% annual salary bonus

Flexible working hours

Formal qualifications opportunities

Support for wellbeing and professional development

Qualifications

• Experience in quality assurance within a regulated contact centre.
• Excellent report writing and presentation skills.
• Strong understanding of FCA regulations including Consumer Duty.

Responsibilities

• Lead quality assurance monitoring and outcome testing across processes.
• Assess customer interactions to ensure alignment with FCA regulations.
• Produce structured feedback on findings and trends.

Skills

Quality assurance experience

Compliance knowledge

Outcome Testing experience

Report writing skills

Stakeholder engagement

Understanding of FCA regulations

Evaluating multi-channel interactions

Data interrogation skills

Job description

A leading organization in customer outcomes is seeking an Outcome Testing & Quality Assurance Partner to enhance quality, compliance, and customer-centric culture. You will assess customer experiences using a full QA framework, provide actionable insights, and support teams in making informed decisions. The ideal candidate has QA experience in a regulated contact center, strong understanding of FCA regulations, and excellent report writing skills. This hybrid role offers competitive salary and a chance to develop professionally.