Order Processing Coordinator

Inside LVMH; West End; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury goods company is seeking an Operations Specialist to manage launch and sample orders effectively. This role involves ensuring timely delivery, internal collaboration, and effective communication with the marketing and supply teams. Candidates should possess 2-3 years of experience in operations or logistics and demonstrate excellent communication and problem-solving skills. Proficiency in Microsoft applications and ERP systems is also essential. This position is located in the Hersham Office, United Kingdom.

Qualifications

• 2-3 years of operational, logistics or customer service experience in a FMCGs environment.
• Proficiency in Microsoft applications (Word, Excel).
• Familiarity with ERP systems like SAP.

Responsibilities

• Act as main contact for the UK and EIRE launch and order planning.
• Assist in implementing all launch activities.
• Work closely with Supply team to ensure timely order processing.
• Communicate status of launch management and logistical constraints.
• Place and manage all POSM/Free Goods orders.
• Coordinate shipping requests and act as liaison with distribution center.

Skills

Excellent written and verbal communication skills

Problem solving skills

Time management

Ability to prioritize

Adaptable

Action orientated

Proactive

Calm under pressure

Tools

Microsoft Word

Microsoft Excel

SAP or comparable ERP system

Job description

DEPARTMENT: Operations

LOCATION: Hersham Office

PURPOSE OF THE ROLE

To work closely with the Marketing and Supply teams to ensure all Launch and Sample orders are managed and processed on time within agreed SLAs. To Support Operations Specialist with internal orders and order processing.

Job responsabilities

MAIN RESPONSIBILITIES

Launch Management POSM/Free Goods Orders

• To be the main point of contact for UK and EIRE launch and order planning for POSM and free goods
• Assist with the successful implementation of all launch activities so that all on counter dates are met
• Work closely with the Supply team to ensure orders and matrixes are downloaded from Aurora in the agreed time frame
• To clearly communicate the status of, and manage solutions for, launch management, distribution management, shortage reports, and any logistical constraints for POSM
• Any ad-hoc duties as required

Key Account Management

• Place all POSM/Free Goods orders
• Manage POSM/Free Goods fulfilment within PCD and communicate to relevant stakeholders
• Develop internal relationships within brands to maintain the role of a trusted partner and ensure operational excellence
• Respond to all queries and issues related to POSM/free goods post fulfilment
• To clearly communicate the status of and manage all POSM/free goods launch orders internally and externally to retailers
• Assist Operations Specialist with Daily and Weekly reports to Commercial team

Logistics Management

• Coordinate shipping requests with distribution Milton Keynes
• Act as a liaison between distribution centre in Milton Keynes, transport partners, the customer and Supply and marketing teams
• Prepare all operational reports concerning demand activities for Launch orders
• To communicate the order flow status to the customer and subsequently onto all relevant business stakeholders as necessary

Internal Collaboration

• Work in tandem with the wider operational team to ensure information is captured and passed onto the relevant team member in a timely fashion
• Actively participate in daily, weekly and monthly team meetings to maintain good communication within the department

Profile

• Excellent written and verbal communication skills
• Eager to learn and adaptable
• Action orientated and proactive
• Ability to prioritise, and effective time management skills
• Adaptable, with great problem solving skills
• Quick thinking, supportive and calm under pressure
• 2-3 years of operational, logistics or customer service experience in a FMCGs environment

Technical skills

• Proficient in Microsoft applications (Word, Excel)
• Proficient in SAP or comparable ERP system.