Optical Assistant

Ace and Tate; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading optical retailer in Central London is seeking an Optical Assistant to enhance customer experience through personalized style advice and support. You will create a welcoming atmosphere, provide guidance on frame selection, ensure precision in lens adjustments, and handle sales transactions delicately. Ideal candidates will possess strong customer service skills and a passion for helping others. A competitive bonus structure is available, along with comprehensive benefits and opportunities for growth.

Benefits

Monthly performance bonus

28-33 days holiday

Wellbeing support

Employee discounts

Team building events

Learning and development opportunities

Qualifications

• Ability to create a welcoming vibe for customers.
• Experience in delivering clear style advice.
• Knowledge of lenses, coatings, and fits.

Responsibilities

• Help customers find the perfect fit and style.
• Polish lenses and adjust frames for accuracy.
• Guide customers through sales and upgrades.

Skills

Customer service

Style advice

Attention to detail

Job description

Great glasses start with great people. Our culture is built on curiosity, collaboration, and care. Curious how we work?

We’re Ace & Tate – and yes, we make glasses. But more than that, we make working here worth your while.

We are looking for an Optical Assistant in Central London, 8 hours.

What our Optical Assistant do

• Create a welcoming vibe by making every customer feel seen and excited to be in store.
• Deliver clear style advice by helping customers find frames that feel right for them and sharing helpful style tips.
• Share your knowledge by explaining the differences between lenses, coatings, and fits so customers can make the right choice.
• Get every detail right by polishing lenses, adjusting frames, and ensuring every pair leaves looking sharp and ready to wear.
• Handle sales with care by guiding customers through lens upgrades, coatings, and add-ons to make sure they leave with exactly what they need.

What we offer

• Rewarding your impact by earning up to an 8% monthly bonus when store targets are reached.
• Time to recharge with 28 days of holiday entitlement, increasing up to 33 days after two years of service based on full-time employment.
• We care about you by offering wellbeing support, including healthy snacks, a collaboration with ClassPass, and the opportunity to book free sessions with a certified psychologist through OpenUp.
• See in style by enjoying discount codes for free and discounted opticals and sunglasses.
• A culture to love through frequent and memorable team events.
• Time to grow with unlimited access to our internal learning portal.

Optical Assistant

London

8 - 8 hours

Why Ace & Tate?

We don’t just sell glasses. We help people look good, feel good, and see clearly. If you love working with people, value good design, and want to grow in a supportive team, this could be the place for you.

People first

Our stores run on human connection. You’ll help customers find the perfect fit, build genuine relationships and create a positive, welcoming environment. Teamwork matters here. When the store hits its goals, everyone shares in the success with monthly bonuses.

Build your expertise

Make an impact

How we hire

Apply

Step 1

Send in your application, and yes - we do actually read every single one.

Call

Step 2

A quick chat to get to know each other and talk about the role.

Interview

Step 3

Meet the team, get a feel for our culture, and see how you’d fit with us.

Finale

Step 4

It’s a mutual yes, congrats! We’ll make you an offer and get you started.

Frequently Asked Questions

How do I apply for a store role at Ace & Tate?

You can apply directly via our careers site. Once we’ve received your application, you’ll get a confirmation email and we’ll be in touch as soon as possible. Can’t find a role that fits? Feel free to email us at [e-mail].

What does the recruitment process look like for store roles?

Here’s how we hire in retail:

Apply: Send in your application (we actually read every single one).

Intro call: A quick chat with our Talent team to hear your story and tell you more about us.

Store visit: Meet the team, see the store and get a real feel for what it's like to work with us.

The finale: If it’s a mutual yes, we’ll send you an offer. Now it's time to celebrate!

What is it like to work in an Ace & Tate store?

Our stores are friendly, fast-paced and design-driven. You’ll help customers find the perfect glasses, offer style and eyecare advice and collaborate with a supportive, energetic team. Every role contributes to creating a standout customer experience.

Are there opportunities to grow in-store?

Yes! Clear career paths exist from Retail Assistant to Assistant Store Manager to Store Manager. You can also train as a Refractionist or study to become a certified Optician, with financial and training support where applicable.

Do I need prior experience in retail or optics to join a store?

No - we welcome candidates from diverse backgrounds. Full onboarding, hands-on training and ongoing support will help you succeed in your role.