Operations Team Leader — ISO9001 & Process Excellence

UK Connect Limited; Farnborough; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading connectivity solutions provider in Farnborough seeks a proactive Business Operations Team Leader to manage daily workflows and ensure compliance with certifications. Responsibilities include overseeing ticket management, team leadership, and conducting audits of business processes. Ideal candidates possess strong organizational skills, knowledge of ISO9001, and a degree-level education. The position offers competitive pay, professional development, and a positive workplace culture.

Benefits

25 days annual leave

Enhanced Pension

Enhanced Maternity/Paternity Leave

Death in Service (4x salary)

Unique benefits points scheme

Dynamic work environment with a gym and café

Free Parking

Qualifications

• Minimum 3 years in a busy asset related role.

Responsibilities

• Monitor and manage ticket queues, allocate tasks to team members.
• Provide guidance, support, and oversight to the operations team.
• Maintain and update ISO9001 certification records.
• Conduct regular audits of business processes for compliance.
• Implement improvements to enhance operational performance.
• Provide regular updates to the head of business operations.

Skills

Knowledge of ISO9001 standards

Strong organisational skills

Experience with ticketing systems (Halo or similar)

Excellent communication abilities

Proficiency in Microsoft Office Suite

Analytical mindset

Education

Degree Level Education

Job description

A leading connectivity solutions provider in Farnborough seeks a proactive Business Operations Team Leader to manage daily workflows and ensure compliance with certifications. Responsibilities include overseeing ticket management, team leadership, and conducting audits of business processes. Ideal candidates possess strong organizational skills, knowledge of ISO9001, and a degree-level education. The position offers competitive pay, professional development, and a positive workplace culture.