Operations Support Manager

OCS Group; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading facilities management company in Bristol is seeking a dedicated operational support professional. This role involves assisting with the mobilization of new contracts and providing training and support to colleagues. You will work closely with the Operations Manager and ensure adherence to company standards. Ideal candidates should have strong communication skills and a background in facilities management. The position encourages professional growth and offers a collaborative environment.

Benefits

Professional development opportunities

Inclusive work environment

Career progression

Qualifications

• Experience in facilities management or related fields.
• Strong communication skills for client and supplier liaison.
• Ability to work to tight deadlines and adapt to changing conditions.

Responsibilities

• Provide relief/support cover as directed by the Operations Manager.
• Support the delivery of training for new colleagues.
• Assist in gaining new business through operational support.

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

About The Role:

Shift Pattern: Monday to Friday with occasional nights and weekends

CORE OBJECTIVES

1. Relief/support cover at all levels, as directed by the Operations Manager.
2. Seamless transfer and mobilisation of new contracts.
3. Practical training of transferring teams to achieve consistent sustainable company and client objectives.
4. Assist with the delivery of training to include Company Induction and other mandatory training, as required.
5. Client, customer and supplier liaison.
6. Duties as directed by the Operations Manager.

KEY TASKS:

New Contract / Unit Mobilisation

• Ensure that the operation is fully mobilised in line with the customer, client and company’s objectives outlined in the tender document.
• Provide total support as required to the manager and team on site, ensuring that all standard company bookwork and procedures have been set up and adhered to. All training must be documented on relevant team member company training record cards within required timescales.
• Ensure that quality objectives from the tender and any Service Level Agreements are in place and that all site‑specific information required is completed within agreed timescales.
• Ensure that timely and accurate communication lines remain open between all parties concerned.
• Implement all aspects of HACCP in contracts.
• Ensure that all new catering colleagues are issued with an Induction pack and inducted using the tools provided and are aware of the OCS vision and TRUE Values.

Business Growth

Assist in the gaining of new business by:

• Supporting the Operations teams creating contracts of excellence for visits by potential clients;
• Assisting the sales team with operational knowledge and support
• Supporting the Executive Chef Development team, as required for production and presentation of food for sales presentations

Where acting in the role of mobilisation of new contracts:

• Work within the relevant agreed financial budget, providing coaching, guidance and support to new managers.
• Work within the agreed company bookwork guidelines, policies and procedures.
• Check client contract/proposal to establish that all areas of the purchasing disciplines are being adhered to and ensure the company’s maximum stock levels are met.
• Set up and monitor, whilst on site all suppliers as allocated.
• Set up all new Catering Colleague files, including training records, ensuring GDPR regulations are adhered to at all times.
• As directed by the Operations Manager initiate working with the Catering Manager / Chef Manager to develop sales levels to meet and exceed client and company budget requirements via regular and up to date marketing and merchandising solutions.
• Ensure that all monies are stored securely, in line with company limits and banked in accordance with company procedures.
• Regularly update the Operations Manager of mobilisation progress and feedback any client comments.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability or age.