Operations Support Agent — Fast-Paced Logistics & Growth

FedEx Group; West Byfleet; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics company in West Byfleet is seeking an Operations Support Agent to work in a fast-paced environment. The role involves answering customer calls regarding collection requests, sorting deliveries, and maintaining communication within the team. Successful candidates will possess strong customer service skills and the ability to work flexible hours. Full training will be provided along with a competitive salary and benefits package, while supporting career progression in a dynamic setting.

Benefits

Competitive salary

Full training

Career progression opportunities

Qualifications

• Must be able to work shifts including evenings and weekends.
• Experience in a fast-paced customer service environment preferred.
• Strong communication skills and ability to work with a team.

Responsibilities

• Answer incoming calls regarding collection requests and delivery queries.
• Sort and allocate premium and distance deliveries.
• Check and investigate failed deliveries/collections.
• Prioritize and re-allocate failures for next day delivery.
• Input data into the tracking system.
• Maintain clear communication with the team and other depots.

Skills

Customer service

Data entry

Problem-solving

Communication

Job description

A leading logistics company in West Byfleet is seeking an Operations Support Agent to work in a fast-paced environment. The role involves answering customer calls regarding collection requests, sorting deliveries, and maintaining communication within the team. Successful candidates will possess strong customer service skills and the ability to work flexible hours. Full training will be provided along with a competitive salary and benefits package, while supporting career progression in a dynamic setting.