Operations Support

Lloyd Motor Group; Carlisle; On-site; GBP 40,000 - 60,000; Full time

Job summary

A premium motorcycle dealership in Carlisle is searching for an enthusiastic Operations Support team member. The ideal candidate should have a passion for motorbikes, strong communication and organizational skills, and a readiness to learn. Responsibilities include assisting the Sales team, managing customer enquiries, and supporting the Aftersales process. This role offers opportunities for career development within a supportive company that values personal growth and exceptional customer service.

Benefits

33 days of annual leave including bank holidays

Healthcare cash plan

Employee vehicle-discount schemes

Highstreet discounts

Cycle to work scheme

Eyecare vouchers

Free flu jabs

Pension scheme

Life Cover

Internal and manufacturer training

Staff referral scheme

Qualifications

• Enthusiastic and keen to learn in a fast-paced environment.
• Ability to work within a team and provide excellent customer service.
• Previous experience is beneficial but not essential; full training provided.

Responsibilities

• Support the Sales team with administration and customer enquiries.
• Assist Aftersales with service bookings and customer communication.
• Maintain accurate records and support operational processes.
• Provide excellent customer service across all departments.
• Support the daily running of the BMW Motorrad dealership.

Skills

Passion for motorbikes and motorcycle culture

Enthusiasm

Reliability

Good communication skills

Organisational skills

Job description

Are you passionate about motorbikes and looking for a varied role within a premium motorcycle brand? Lloyd BMW Motorrad/Honda based in Carlisle is looking for an enthusiastic Operations Support team member to help keep our dealership running smoothly across both sales and aftersales functions.

This position is ideal for someone who loves motorbikes and wants to build a career in the motorcycle industry.

Due to the nature of the role the salary will be dependent on experience and both salary & hours will be discussed during the interview stage.

This is a varied and hands‑on role supporting both the Sales and Aftersales teams. From assisting with customer enquiries and vehicle administration to supporting workshop and service processes.

Role Responsibilities could include:

• Supporting the Sales team with administration, customer enquiries, and vehicle handovers.
• Assisting Aftersales with service bookings, invoicing, and customer communication.
• Maintaining accurate records and supporting operational processes.
• Providing excellent customer service across all departments.
• Supporting the day‑to‑day running of the BMW Motorrad dealership.

An ideal candidate will hold the following skills and experiences:

• Has a passion for motorbikes and motorcycle culture
• Is enthusiastic, reliable, and keen to learn
• Enjoys working in a fast‑paced, varied environment
• Has good communication and organisational skills
• Is looking to develop a long‑term career within BMW Motorrad/Honda
• Previous experience is beneficial but not essential; full training will be provided.

Company Benefits:

• 33 days of annual leave, inclusive of bank holidays.
• Healthcare cash plan.
• Employee vehicle‑discount schemes.
• Highstreet discounts.
• Cycle to work scheme.
• Eyecare vouchers.
• Free flu jabs.
• Pension scheme.
• Life Cover.
• Internal and manufacturer training.
• Staff referral scheme.

About Lloyd Motor Group:

Founded in 1976, Lloyd Motor Group is one of the UK’s largest family‑run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we’ve built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you’ll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.