Operations Manager AM

DHL International GmbH; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics company is seeking an Operations Sort Manager to oversee the Outbound and Inbound sort and ramp operations at Heathrow Airport. The ideal candidate will demonstrate strong knowledge of commercial airline operations, possess leadership qualities, and ensure compliance with safety standards. Responsibilities include developing business continuity plans and managing teams effectively to promote a culture of safety and high performance. Candidates must have a minimum of a Dangerous Goods qualification and extensive experience in operational management.

Qualifications

• 5+ years of experience in operations management, preferably in an airline or logistics environment.
• Strong knowledge of DHL network operations and safety protocols.

Responsibilities

• Manage Outbound/Inbound sort and ramp operations.
• Support and engage with various departments and authorities.
• Develop business continuity plans.

Skills

Sound knowledge of commercial airline operations at LHR

Excellent decision maker

Inspirational leader and motivator

Highest standards of communication skills

Excellent developer and team builder

Sound knowledge of airline operation

Education

Qualified to minimum of Dangerous Goods category 10 preferred

Job description

Operations Sort Manager AM

Hours: 40 hours per week, Monday - Thursday 02:00 - 13:00

Location: DHL Aviation at Heathrow Airport

Department: Operations

Key responsibilities:

• Manage and direct the Outbound/Inbound sort and ramp operations; direct, develop, lead and revise the implementation of Contingency Plans.
• Support and engage with QCC, SQ, Engineering, Health & Safety, C&L Departments, HAL airport authorities, Customs and Security.
• Develop business continuity in regard to C&L, ACS, NCC, EMA Hub, SDC (Southern Hub) and other stake holders as required
• Ensure awareness of policies and rules, maintain commitment on Quality and Environmental Systems, identify and promote continuous improvements aligning with Company strategies on quality and environment
• Compiling all relevant reports including daily reports for Senior Operations Managers.
• Maintaining clear communication with NCC, C&L, SQ, Sort Control and Process Engineering (EMA, BRU, LEJ, and LHR)
• Monitor flight schedules and coordinate with other departments to ensure timely handling of freight, particularly during delays or schedule changes.
• Deputise for Senior Operations Manager
• Ensure any potential security breaches or concerns are brought to the attention of supervisor/manager without delay.
• Investigate and close out any IQSMS / GRID findings using First Choice tools (e.g., Impact, 5 Why's).
• Analyse operational performance metrics, identifying areas for improvement and implementing strategies to enhance efficiency and service quality
• Fully support and manage the disciplinary process in accordance with disciplinary procedures.
• Proactively monitor performance and conduct to address any short falls or any unacceptable behaviour.
• Apply CIM methodologies into the everyday workplace, with a focus on respect and results.
• Define development plans, outline expectations, identify training needs, conduct monthly 1-2-1s with direct reports and ensure 1-2-1 completion for all staff in the operation.
• Build and develop a team ethos across all shifts by embracing DHL 21st Century Manager concept
• Develop a culture of high efficiency and satisfaction amongst all employees (EOS)
• Take accountability for ensuring H&S compliance, attending relevant company forums, and ensuring First Choice tools are used (such as GEMBA walks and Performance Dialogue Boards) to reduce the risk of H&S issues through effective communication and risk management.
• Ensuring that work practices & procedures are carried out safely, to create and maintain a thriving safety-first culture.
• Ensure all roles have SSOW allocated to their tasks, in partnership with the H&S department.
• You must follow the relevant safe systems of work and ensure that the correct PPE is always worn.

You’ll bring to this role:

• Sound knowledge of commercial airline operations at LHR
• Sound knowledge of DHL network operations at LHR
• Qualified to minimum of Dangerous Goods category 10 preferred
• A safety-first attitude
• Excellent decision maker
• Inspirational leader and motivator
• Highest standards of communication skills are essential
• Excellent developer and team builder
• Excellent knowledge of DHL network essential
• Sound knowledge of airline operation

Applications:

To apply for the position, please submit your CV detailing your full and complete 5-year history including employment, education and any gaps of unemployment longer than 28 days. Please note, you are required to let your manager/supervisor know that you are applying for a new position.