Operations Manager

Isio Group Limited; City of Edinburgh; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading consultancy firm in Scotland is seeking an experienced Operations Manager for a 6-month FTC. The ideal candidate will enhance operational performance across service lines while ensuring compliance and effective reporting. Key responsibilities include supporting firmwide operations, coordinating service lines, and developing KPIs. Strong experience in operational risk and excellent stakeholder management skills are essential. This hybrid role allows for flexibility, working 2-3 days in the office.

Benefits

Development opportunities

Flexible work-life balance

Competitive remuneration

Qualifications

• Experience in operations management within a professional services or regulated environment.
• Strong understanding of operational risk and regulatory expectations.
• Proven ability to manage complex operational services and change initiatives.

Responsibilities

• Support the delivery of firmwide operational programme including planning and governance.
• Coordinate activity across service lines, maintaining oversight of risks and milestones.
• Develop and implement a firmwide operational KPI framework aligned to strategic priorities.

Skills

Operational judgement

Stakeholder management

Analytical mindset

Excellent communication

Education

Bachelor's degree or equivalent experience

Tools

Governance frameworks

Project Management methodologies (PMP/PRINCE2)

Job description

We’re growing and want youzere to be a part of our journey.

Operations Manager

Term - 6 month FTC to start asap

Location - This role is hybrid 2-3 days in the office each week and can be based in any of our regional offices with the exception of London.

The successful candidate will provide high‑quality, consistent operational performance across all service lines, supported by a strong control environment with clear risk ownership and prompt issue resolution. It focuses on ensuring efficient, compliant, and client‑friendly onboarding and lifecycle processes, while strengthening operational resilience and supplier governance. A key part of the remit includes providing clear, trusted operational reporting for senior management and regulators, and fostering a culture of continuous improvement and operational excellence across the organisation.

Three core priorities

1. Supporting the delivery of a defined firmwide operational programme, including planning, governance, and progress tracking.
2. Supporting the design, enhancement, and implementation of the firm’s Target Operating Model.
3. Supporting the development and embedding of a consistent set of operational KPIs.

Role and Responsibilities

Firmwide Operations Programme Support

• Support the Head of Strategy Execution in delivering a firmwide operations programme, including planning, governance, and progress tracking.
• Coordinate activity across service lines and central functions, maintaining oversight of dependencies, risks, and milestones.
• Maintain programme documentation, actions, and decision logs; prepare concise progress updates for senior stakeholders.
• Act as a point of integration>

Firmwide Operating Model & Ways of Working

• Support the definition and refinement of clear, consistent ways of working across the firm’s operations.
• Help clarify roles, responsibilities, and interfaces between Group, ServiceLines, and enabling functions.
• Support the establishment of effective governance, decision—making, and escalation arrangements.
• Work with colleagues across operations, technology, risk, and finance to ensure operational processes, controls, and reporting are well aligned and scalable.
• Support service lines in embedding agreed operational standards in a way that maintains continuity of client delivery.

Performance Measurement, KPIs & Management Information

• Support the development and implementation of a firmwide operational KPI framework aligned to strategic priorities.
• Help define consistent measures, data ownership, and acara—reporting cadence across ServiceLines.
• Support the production of clear, executive—level dashboards and MI for ExCo and Board reporting.
• Help embed performance measures into business—as—usual forums, enabling proactive management rather than retrospective reporting.

Key Skills & Experience

Experience

Experience in operations management within a professional services or regulated environment.

Strong understanding of operational risk, controls, and regulatory expectations (FCA/PRA preferred).

Proven সপ্তাহ ability to manage complex operational services, suppliers, and change initiatives.

Experience working closely with risk, compliance, finance, and technology teams.

Skills & Capabilities

• Strong operational judgement with a control—first mindset.
• Excellent stakeholder management and communication skills.
• Strong organizational, governance, and documentation capabilities.
• Analytical mindset with experience producing clear operational MI for senior leadership.
• Ability to balance day—to—day operational delivery with longer—term improvement and transformation.
• Comfortable working in a fast—moving, multi—stakeholder professional services environment.

Qualifications

• Bachelor’s degree or equivalent experience.
• Relevant professional qualifications desirable (e.g. Operational Risk, Governance, PMP/PRINCE2, Lean, or similar).

Demonstrated Commitment to our Core Purpose

• Power in Partnership: We work in partnership with our clients & each other – building open and trusted relationships. Working together allows us to deliver the best for our clients.
• Future Focus: We want to push our industry forward by solving problems in better ways that benefit both our clients & society.
• Strength in Difference: We work with diverse perspectives to find better solutions. Working with differences makes us stronger.
• People First: We recognise that pensions is a people business. People are the source of Isio’s expertise and it is people’s lives that we affect through our advice.

What we offer you

Isio is a people business, and we’re committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business. The variety of work that’ll be available to you will enable you to do this.

You can find out more about Isio and the benefits we offer here Isio - Careers & Benefits.

About Isio

Isio was ‘born’ in 2020 from the sale of KPMG UK’s Pension Practice to a private equity firm. An industry-leading challenger, we provide diverse expertise spanning Pensions, Investment, Benefits and Wealth to give clients an integrated experience.

Isio is built by challengers, innovators and forward‑thinkers, grounded around a vision which strives to deliver greater financial confidence for everyone. We empower and develop those who join us – valuing curious minds and giving people the freedom to outperform. Known and respected for our agility, we harness specialist experience, bold thinking and the desire to push the boundaries of what we can achieve for our clients, from small to blue chip, public to private.

At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.

We auto have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.

If you think you may require a reasonable adjustment to be made for any reason at115 any stage of your recruitment process, please email [e-mail]