Operations Manager

Elior Uk; West Midlands; On-site; GBP 45,000; Full time

Job summary

A large catering company in the UK is looking for an experienced Operations Manager to oversee teams across multiple sites. The role demands strong management skills, a focus on customer service, and the ability to motivate large teams. You will be responsible for ensuring efficient service delivery and maintaining high standards. This full-time position offers a competitive salary, flexible working patterns, and numerous employee benefits, making it an excellent opportunity for those passionate about team success.

Benefits

Free meals

Flexible working

28 days of holiday

Paid volunteering days

Career development opportunities

Pension schemes

Exclusive discounts

Qualifications

• Proven experience of successfully managing multiple sites and teams.
• Genuine interest in customer service excellence.
• Strong team player, inspiring and motivating large teams.

Responsibilities

• Proactively manage teams in multiple sites.
• Oversee recruiting, training, and supporting Site Managers.
• Ensure operational excellence and innovative menu planning.

Skills

Managing multiple sites

Customer service excellence

Team motivation

Job description

5 out of 7 days | Mainly Monday - Friday | 40 Hours Per Week

Full Time

England, B12 9QH

£45000 per annum

Elior Hospitals – Nourishing Those Who Care

In our Midlands sites within the Hospitals division, we make sureteams, patients, and visitors have access to wholesome, comforting food when they need it most. Because good nutrition isn’t just fuel - it’s part of the recovery journey, and we’re proud to play a role in that.

A full valid driving license and car are required in this role for accessibility to the site.

What you’ll be doing…

As an Operations Manager you will proactively manage teams in multiple sites as well as be accountable for overseeing recruiting, inducting, training and supporting Site Managers to deliver an efficient, high quality service to Elior UK, our customer and clients.

• Motivating and managing a team within multiple sites
• Controlling and managing a budget creating a platform for financial growth
• Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison to enable operational excellence, retain business and innovative menu planning
• Plan, lead and deliver effective mobilisation/demobilisation of contracts, coordinating with relevant support functions

Working Pattern: 5 out of 7 days | Mainly Monday - Friday | 40 Hours Per Week

What can you bring?

• Proven experience of successfully managing multiple-sites and teams and working with external clients
• Genuine interest in customer service excellence
• A strong team player, inspiring and motivating to large teams

Brilliant Work Deserves Brilliant Perks!

At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success! Here’s what’s waiting for you:

• Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
• Flexible working - including part time roles, because life doesn’t run on a 9-5 schedule.
• Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
• Leave for life’s important moments - whether family, personal or unexpected.
• Give back time - paid volunteering days for the causes you care about.
• Room to grow - career development and learning opportunities for all stages of your career.
• Financial security - pension schemes and life assurance.
• Exclusive discounts - save on entertainment, leisure, and even travel!

One small thing - we welcome you to apply using the name you feel most comfortable with!No need for legal names at this stage.

Why You’ll Love Working Here

We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? Toenrich lives everywhere, every day.

And here’s the best part - 87% of our team say they’re proud to work here!Why? Because we create a place where you’re listened to, trusted, supported, and valued.

Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you!

We Celebrate You!

At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.

Need any support or adjustments during the application process? Just let us know - we’re happy to help!

Ready to join us? Hit ‘Apply Now’ and let’s chat!