Operations Manager

West Highland Chamber; United Kingdom; On-site; GBP 37,000; Full time

Job summary

A prominent hotel in the UK is seeking an Operations Manager to be the key point of contact for staff and guests. The ideal candidate will have hotel management experience, exceptional communication, and organizational skills, and a hands-on leadership approach. Responsibilities include ensuring guest satisfaction, maintaining legal compliance, and promoting safety and hygiene standards. Join us in delivering outstanding hospitality in a vibrant location with competitive compensation and benefits.

Benefits

Additional holiday allowance for your birthday

50% food discount in all restaurants

Colleague rates across all hotels

Access to Health Assured resources

Ongoing personal development

Free Gym Membership

A share of monthly tips

Free colleague meals on duty

Qualifications

• Previous experience in a similar hotel management role.
• Previous experience working in the highlands.
• Valid right to work within the United Kingdom.

Responsibilities

• Overall key point of contact for all staff and guests.
• Ensure tasks are completed to meet guest demands.
• Maintain legal and statutory requirements.
• Manage guest feedback on relevant platforms.
• Promote good working practices across the hotel.

Skills

Fantastic communication and organisational skills

Hands-on leadership

Passion for great hospitality

Job description

Salary: £37,000.00 per annum + Tips (uncapped share based on hours worked)

• Additional holiday allowance for your birthday.
• 50% food discount in all our restaurants.
• Colleague rates across all our hotels.
• Access to Health Assured which hosts a wealth of informational tools and support across many areas including: o Financial Wellbeing
  • Mental Health
  • Exercise
  • Heathy Eating
• Ongoing personal development with access to internal and external training programmes.
• Free Gym Membership at Local Gyms.
• A share of monthly tips split fairly across the business.
• Free colleague meals on duty.

Key Responsibilities

• The Operations Manager is the overall key point of contact for all staff and guests.
• To communicate the information coming into the hotel and monitoring activities in each department to ensure that tasks are completed to meet guest demands in a timely manner and to a high standard according to company policy.
• To ensure that Legal and Statutory Requirements across all departments are maintained.
• To ensure all regulatory paperwork is completed within the relevant time frames.
• To ensure that all employees can manage guest questions, compliments or complaints.
• The Operations Manager will have overall responsibility to respond to all guest feedback on relevant platforms.
• Any issues that occur should be communicated to the senior leadership team using the correct escalation process.
• Maintain regular, consistent and professional attendance, punctuality, personal appearance and adherence to relevant health and safety procedures.
• Promote good working practices across the hotel, with particular emphasis on exceptional standards of safety and hygiene and guest service.
• Identify any areas of concern to the senior support team and work collaboratively.
• Ensure all company property / premises are kept within good working order, and any concerns highlighted and actioned promptly.

Requirements

• Previous experience in a similar hotel management role.
• Previous experience working in the highlands.
• Fantastic communication and organisational skills.
• A passion for great hospitality.
• A hands-on leader.
• Valid right to work within the United Kingdom.