Operations Manager

Medequipuk; Scarborough; On-site; GBP 46,000 - 55,000; Full time

Job summary

A leading community equipment services provider in Scarborough seeks an Operations Manager to lead high performance in a dynamic environment. The successful candidate will manage depot standards, oversee warehouse operations, and ensure excellent customer service. Responsibilities include budget management, team leadership of approximately 60 staff, and fostering growth through operational excellence. Ideal applicants will have proven experience in operational leadership within a healthcare context, alongside a valid driving license.

Benefits

33 days holiday

Company bonus

Ongoing professional development

Life assurance

Cycle to Work scheme

Free eye test

Discounts at Manage At Home

Employee assistance programme

Access to Perkbox discounts

Free DBS check

Qualifications

• Experience in a public, healthcare or service-based industry is desirable.
• Proven operational leadership experience is required.
• Possess a full, valid driving license.

Responsibilities

• Lead and inspire high performance across operational environment.
• Take ownership of site P&L and ensure budget delivery.
• Manage depot standards and oversee all warehouse operations.
• Drive profitable growth through cost control.

Skills

Operational Leadership

Customer Service Excellence

Team Management

Budget Management

Education

Minimum 1 year in a public, healthcare or service-based industry

Full driving license

Job description

Operations Manager
North Yorkshire (York and Scarborough)
Hours: 37.5 hours per week
Salary: Up to £55,000 per annum plus vehicle and bonus

This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field!

Join us as our new Operations Manager atMedequip Assistive Technology Ltd and let us empower you to truly make a difference.

Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support.

You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values.

Who are Medequip?

Medequip is the leading provider of medical equipment services to local authorities and theNHSacross the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.

About the Role

As Operations Manager, you will lead and inspire high performance across a busy operational environment. Acting as a key point of contact for our customers, you’ll thrive under the demands of a frontline service while understanding and responding to customer needs.

You will take full ownership of the site P&L, ensuring budget delivery, operational excellence, and continuous improvement.

Key Responsibilities

• Maintain depot standards and ensure facilities meet company requirements
• Ensure client contracts are delivered in full and developed strategically
• Oversee all warehouse operations
• Lead all service delivery, associated costs, and people management
• Take full responsibility for depot stock performance
• Manage all operational teams (approx. 60 employees), including Driver Technicians, Service Engineers, Customer Services, Warehouse, and Decontamination
• Oversee customer service KPIs and order processing targets
• Manage automated invoicing and resolve identified issues
• Forecast needs, prepare budgets, monitor expenditure, analyse variances, and initiate corrective action
• Drive profitable growth through cost control and effective use of company assets
• Champion world-class customer service at all times
• Manage employee relations processes, including disciplinary actions up to dismissal
• Recruit, train, schedule, coach, and develop staff
• Understand financial data and the wider business impact of decisions
• Ensure compliance with Health, Safety, Environmental and quality standards

About You

Above all, you will embody Medequip’s values:

• We empower people to be accountable
• We help with empathy, dignity, courtesy, and kindness
• We show respect and build trust with colleagues, suppliers, and customers
• We believe in teamwork and take pride in our work
• We encourage innovation and technology
• We embrace change and strive for excellence

Qualifications and Experience Required

• Minimum 1 year in a public, healthcare or service-based industry (desirable)
• Proven experience as an operational leader
• Full, valid driving licence (essential)

What We Offer

• 33 days holiday (inclusive of Bank Holidays)
• Company bonus
• Ongoing professional development, training and career progression
• Life assurance
• Cycle to Work scheme
• Free eye test (Specsavers)
• 15% off at Manage At Home
• Care First employee assistance programme (including free counselling)
• Access to Perkbox discounts and Blue Light Card
• Free DBS check

We welcome applications from all sections of the community as an Equal Opportunities Employer. We also encourage applicants to request reasonable adjustments at any stage of the recruitment process.

We take data privacy seriously and process personal information in line with GDPR. Please refer to Medequip’s Privacy Notice for details of how your data is handled during recruitment.

This role may require an enhanced DBS and satisfactory references.
This role is not eligible for sponsorship; applicants must have the right to work in the UK.