Operations Manager

Adventure Travel Ltd; Cardiff; On-site; GBP 30,000 - 40,000; Full time

Job summary

A travel services company in Cardiff seeks a motivated Operations Manager to oversee daily operations. Responsibilities include managing incident prevention, supporting scheduling, and ensuring compliance. The ideal candidate has a proven track record in the coach/bus industry, excellent analytical and interpersonal skills, and the ability to work well under pressure. This full-time position requires 40 hours per week, Monday to Friday, with some travel required.

Qualifications

• Proven track record of managing operations within the coach/bus industry.
• Excellent written and spoken English.
• Ability to work well under pressure.

Responsibilities

• Manage the oversight of the company’s operations.
• Support Head of Operations in incident prevention and road traffic collision management.
• Ensure safe and compliant operation of services.

Skills

Microsoft Excel

Analytical skills

Interpersonal skills

Organisational skills

Scheduling experience

Job description

We are looking for a motivated and driven operations manager to manage the day to day oversight of the company’s operations

Main Responsibilities

Operations support

• Support Head of operations to ensure effective management of incident prevention
• Support Head of operations in managing and planning a reduction in road traffic collisions
• Assist with accident investigation
• disciplinary hearings
• day to day line-management of supervisors
• Driver communications including Blink
• Communications with union reps, to ensure an effective working relationship.
• Support head of operations in ensuring driver engagement.
• Monitoring and reporting driving standards via Green Road
• ensuring rosters in place and agreed with Union
• Oversee driver holiday allocations
• Planning routes and responding to any emergency situations
• ensuring ticket machines up to date
• ensuring efficient driver and vehicle allocations.
• Ensuring vehicle allocation are contractually compliant
• Ensuring safe and compliant operation of services
• Review of driver hours & overtime, finalise and close weekly payroll in DAS.
• Work with finance to analyse and understand payroll variances (actual v scheduled hours)
• Support head of operations to ensure staff planning meets the operating requirements of the business
• Support head of operations to ensure a reduction in lost mileage and improvement of revenues.

Private hire and commercial support

• Working with or covering the Private hire executive where required to allocate and cover work
• Drive efficient use of resources
• Support commercial Manager to cover scheduling and timetabling where required
• Support commercial manager with tenders applications where required

The duties listed above are not exhaustive.

• Competent in Microsoft excel and Word
• Analytical skills.
• Proven track record of managing operations within the coach/bus industry
• Scheduling experience (desirable)
• Excellent written and spoken English with the ability to communicate clearly and at all levels.
• Ability to work well under pressure.
• Excellent interpersonal and organisational skills.
• Must be proactive, methodical and results orientated.
• Highly organised, motivated and able to prioritise workloads.
• Ability to manage own workload effectively and work to strict deadlines.
• Ability to use initiative and identify solutions when a problem or difficult situation arises.
• Ability to demonstrate credibility to build professional relationships with both employees and managers.
• Ability to collate and interpret statistical data.
• Able to build lasting relationships with internal and external stakeholders.
• A team player and willing to develop others to increase team and individual performance.

Hours of work

40 hours per week Monday-Friday (some travel required)

The Equality Act

Adventure Travel is an equal opportunity employer and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e. age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.