Operations Manager

Touchstone Group; Bath; On-site; GBP 40,000 - 60,000; Full time

Job summary

A growing property management company in Bath is looking for an Operations Manager. The successful candidate will manage property management services, ensure high standards of customer service, and lead team development. Ideal candidates should possess knowledge of the property sector and experience in leadership roles. This is a full-time position offering excellent benefits including holiday pay, a pension, and training opportunities.

Benefits

Excellent holiday pay and sick pay

Pension with matched contributions

Training

Discounts and offers from shops, cinemas and more

Qualifications

• Knowledge of the property sector.
• Experience in leading and managing teams.
• Sound financial skills required.
• Strong analytical and problem-solving capabilities.
• Excellent stakeholder engagement skills.

Responsibilities

• Manage the delivery of property management services.
• Ensure high customer service standards.
• Undertake appraisals and lead staff development.
• Deliver services for void properties and administrative tasks.
• Collaborate with Senior Managers to implement best practices.

Skills

Knowledge of the property sector

Experience of leading and managing teams

Sound financial skills

Analytical / problem solving skills

Stakeholder engagement skills

Job description

Overview

Join to apply for the Operations Manager role at Touchstone Group Ltd.

We are now looking to hire an Operations Manager on a permanent basis. This is an exciting time to join a growing business function.

Responsibilities

• Manage the delivery of all property management services within the business area and continuously improve management services to meet budget targets and client expectations.
• Ensure customer service is of a high standard.
• Line management: undertake appraisals and lead the development of other members of staff.
• Deliver property management services for void properties and administrative tasks, in line with current legislation and best practice.
• Work closely with other Senior Managers to determine best practice and implement a uniform approach.

More About You

• The Operations Manager will be responsible for delivering property management services – for void properties and administrative tasks, in line with current legislation and best practice.
• As well as continually assessing existing operational procedures, you will work closely with other Senior Managers to determine what is best practice and implement a uniform approach.
• Ensuring customer service is of a high standard is a key part of this role.
• Line management is a key part of the role and you will be expected to undertake appraisals and lead on the development of other members of staff.

The Successful Candidate Will Have

• Knowledge of the property sector
• Experience of leading and managing teams
• Sound financial skills
• Analytical / problem solving skills
• Stakeholder engagement skills

Benefits

• Excellent holiday pay and sick pay
• Pension with matched contributions
• Training
• Extra perks including huge discounts and offers from shops, cinemas and much more

Other Information

We are committed to safeguarding and an inclusive recruitment process. DBS checks may be applicable where required. We offer reasonable adjustments to support applications or interviews and a guaranteed interview scheme for candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role.

If you are a Places for People customer, you can contact our skills and employment team for support with your application. If you are a recruitment agency, please note we operate a PSL and do not take cold calls.

Safeguarding: safeguarding is everyone's responsibility. We follow robust safeguarding policies and procedures to protect customers and colleagues, including pre-employment checks where applicable.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Software Development

Referrals increase your chances of interviewing at Touchstone Group Ltd by 2x