Operations Lead – Remote Contact Center Growth

Domestic & General Group; Nottingham; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A leading customer service company in the UK is seeking an Operations Lead. The role offers a 9-month fixed-term contract with flexible working, primarily visiting offices in Nottingham and Brighton. Responsibilities include leading a team, driving sales growth, managing performance metrics, and enhancing customer satisfaction. Candidates should have experience in sales and customer service, alongside strong leadership skills. The position provides a competitive salary and comprehensive benefits including annual leave, health cash plans, and more.

Benefits

33 days annual leave

Health cash plan

Career progression opportunities

Employee discounts

Discounted gym membership

Qualifications

• Experience leading and managing a successful sales team.
• Ability to engage and nurture talent within your team.
• Know-how to improve customer experience continuously.

Responsibilities

• Lead a team of approximately 20 agents and 2 Performance Coaches.
• Manage Key Performance Indicators including Sales Conversion and Customer Satisfaction.
• Create a highly engaged team to optimize performance.

Skills

Sales and Customer Service experience

Leadership and coaching

Flexibility and adaptability

Customer journey improvement

Job description

A leading customer service company in the UK is seeking an Operations Lead. The role offers a 9-month fixed-term contract with flexible working, primarily visiting offices in Nottingham and Brighton. Responsibilities include leading a team, driving sales growth, managing performance metrics, and enhancing customer satisfaction. Candidates should have experience in sales and customer service, alongside strong leadership skills. The position provides a competitive salary and comprehensive benefits including annual leave, health cash plans, and more.