Operations Graduate – Transport for Wales

Women in Rail; Cardiff; On-site; GBP 27,000 - 28,000; Full time

Job summary

A graduate program initiative in Cardiff is seeking an Operations Graduate to enhance service delivery and optimize customer experience. Candidates should have a degree or apprenticeship in a relevant field such as Business or Project Management. The role requires strong time management and communication skills, along with a good understanding of health and safety in transportation. This full-time position offers competitive salary and comprehensive employee benefits, aimed to empower individuals in their career growth.

Benefits

Employer pension

28 days holiday

Employee Assistance Programme

Free travel across TfW Rail Network

Flexible benefits

Qualifications

• A degree in a relevant subject, such as Business or Project Management.
• Proven ability to manage time and prioritize tasks effectively.
• Strong communication skills with internal and external stakeholders.

Responsibilities

• Support the delivery of the timetable promise for customers.
• Optimize capacity to meet customer needs.
• Provide a great customer experience in operations.

Skills

Time management

Prioritisation skills

Effective communication

Health and safety understanding

Education

Degree/Apprenticeship in Business, Project Management, Supply Chain Management, Operations, or Logistics

Job description

Salary: £27,000 per annum, increasing to £28,000 in the 2nd year

Contractual hours: 37.5
Contract type: 22-month fixed term

Basis: Full time

Location: St Patrick’s House, Cardiff Package: Employer pension 28 days holiday (excluding bank holidays). Employee Assistance Programme. Free travel across the TfW Rail Network. Flexible benefits

Date posted: 08/12/2025
This role will require you to work weekends and shifts at times and so flexibility is needed.

Our Future Leaders Graduate Scheme
Whether you’re transitioning from education or want to develop your leadership skills, our graduate scheme is designed to help you accelerate your career and make a real difference in Wales.

What will my responsibilities be?
The Operations Graduate will contribute to the best service for our customers by supporting the delivery of our timetable promise, optimising capacity to meet their needs and providing the best possible experience.

Are there any essential requirements?

• A degree/Apprenticeship degree in a subject such a Business/Project Management, Supply Chain Management, Operations, Logistics, or other re levant area.
• Experience of utilising time management and prioritisation skills to effectively achieve goals/objectives.
• Understanding of the importance of health and safety in the context of the transportation sector.
• Ability to communicate effectively with a range of both internal and external stakeholders at different organisational levels.
• Demonstrated alignment to our core graduate attributes and values, which can be found below.

Please include all your relevant qualifications, particularly those listed in the essential and desirable criteria for the role. We may not be able to consider your application otherwise.

Please note, to be eligible for our Graduate Scheme, you must be within 2 years post-graduation upon application or have graduated by the time the scheme begins. You’ll need to be available to start the Graduate Scheme in early September 2026.

You will be required to undertake a Personal Track Safety Medical to determine fitness for the role.

Please note, you must hold the relevant right to work in the UK upon successful appointment of the role. We’re not currently able to provide sponsorship.

Welsh Language Skills We welcome people who can speak or write in Welsh, but it’s not essential for this role.

Next Steps Think this might be the right opportunity for you? Take a look at the job description to learn more or reach out to a member of our Early Talent team for a chat.

Assessment Day If your application is successful, we’ll invite you to a friendly and relaxed assessment day, followed by a final interview.

Equal Opportunities Not sure if you meet every requirement? Research shows that some people including women and those from minority groups, may hesitate to apply unless they feel 100% qualified. If this opportunity interests you and you meet the essential requirements of holding a relevant degree, we encourage you to apply – your unique skills, experience and perspective could be exactly what we’re looking for.

We want everyone to feel welcome, included and valued. A diverse team, representing all parts of society, helps us to deliver our best. We’re looking for talented people, no matter their background.

If you need any reasonable adjustments or additional support during the application or assessment process, just let us know. We’re here to support you every step of the way.

Other Information At TfW, we’re looking to see your skills, potential, and enthusiasm. While we fully support the use of AI as a tool for learning, we want to assess applicants based on their own abilities. Therefore, applications must be completed without AI assistance. If AI content is identified, unfortunately, we won’t be able to consider the application.

This advert will close at midnight on the day of the application closing date stated above. We do encourage you to submit your application as early as possible.

Please note, we reserve the right to close this vacancy early if we receive sufficient applications.

Be you.
Be empowered. Be a Transport for Wales graduate.

Click “Enquire Now” for more information, job descriptions and to apply for this role.